Santa Barbara Auto Group in Santa Barbara including address, phone, dealer reviews, directions, a map, inventory and more

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401 S Hope Ave
Santa Barbara, CA 93105

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Sales: 805-617-4777

Used Cars: 805-318-3182

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Santa Barbara Auto Group

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.3 (out of 5)

11 out of 19 people said they would recommend this dealer

1 (out of 5)

New Vehicle Purchase/Lease Surrender

Reviewed by SteveL in Lake TahoeApril 17, 2021

I ordered a new BMW SUV while simultaneously negotiating the surrender of my current lease on my existing sedan. The negotiations were completed in January, 2021 to allow time for the new vehicle to arrive at the dealership from BMW. In April, the day before I was to pick up the new vehicle and surrender the sedan, the dealership renege on the surrender terms. The result, I lost the opportunity to get the SUV, and have been unable to reorder one through another dealer because the time has passed for BMW to accept a custom order on 2021 vehicles. My view - I was treated unfairly, unethically and, despite the dealership's admission that they made an error in the negotiations, I was denied an opportunity to secure the vehicle of my choice. I will never do business with SBAG again.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Customer service

Reviewed by Unsatisfied in Santa BarbaraSeptember 14, 2020

This dealership has the worst customer service. My husband and I tried several times to deal with them and were met with rude unhelpful service staff. This is the first bad review I’ve ever left anywhere but I’m so frustrated with the lack of care or help from this dealership I felt I needed to worn others.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Jaguar F-Type

Reviewed by CraigO in Santa Clairta, CaliforniaApril 03, 2014

We just came in to see an F-Type that was on their showroom floor in the color (Black-Amethyst) we had spec'd out (very difficult color to find on a lot). It was a V8 model and we had spec'd out the V6. Within the short time we were there the V8 model price had actually been reduced to a price $3,000 lower than the V6 with all and more of the options than we had originally spec'd out! Our sales representative new the car inside and out, was not pushy and has gone beyond the call of duty in order to get this deal done. Thank you!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Santa Barbara Auto Group

Santa Barbara Auto Group treats the needs of each individual customer with the highest quality of customer service. As the industry leader in Ventura, Santa Barbara, and San Luis Obispo counties, we understand that you have high expectations, and as the area?s Luxury Car Dealer we enjoy the opportunity to exceed those expectations each and every time. Allow us to demonstrate our commitment to excellence!
With 7 premium brands at 1 great location you are sure to find what you are looking for, and our experienced sales staff is always eager to share their knowledge and enthusiasm with you. We encourage you to browse our online inventory!

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