Union Park Honda BMW Buick GMC Volvo Car

Extremely Unprofessional Experience I drove almost four hours from Virginia to Delaware to look at a pre-owned vehicle that the dealership had listed online. The photos on their website and the video they sent me did not show the major body, wheel, and interior damages that the car actually had. When I arrived and saw the vehicle in person, the condition was completely different from what was advertised. I spoke with Mike and Drew from the pre-owned department, and neither of them could explain why these damages were never disclosed. After driving so far, I asked if they could at least work with me on the price to cover some of the unexpected repairs. Instead of being understanding, they had me wait a long time for their General Manager, James. During that wait, James walked past me several times without even acknowledging my presence. When he finally sat down, he didn’t introduce himself—I had to introduce myself first. Rather than addressing the situation or offering any reasonable solution, he immediately began trying to sell me new cars, even though I clearly stated I was only interested in the pre-owned vehicle I came for. Overall, the experience was extremely disappointing and unprofessional. The lack of transparency, the dismissive attitude, and the unwillingness to take responsibility for misleading advertising made my trip a complete waste of time. I would not recommend this dealership to anyone looking for honesty or respectful customer service.

Do not travel to this dealership if you live out of state. I went into the dealership on Saturday to look at a used BMW X5 after communicating with Mandy, who at first seemed extremely helpful. Halfway through my 7-hour drive to see the vehicle, she texted me to let me know that the shop notes mentioned the head gaskets might need to be replaced. She later told me the car was running hotter than normal and said she didn’t feel comfortable selling it knowing i had to commute back home. We spoke on the phone and discussed potential repair costs and warranty options, which should have been my first red flag — why would a dealership willingly sell a car they know has mechanical issues, refuse to negotiate the price, and expect the buyer to cover a costly repair? She also told me the car was being sold “as is,” and if it broke down during my drive home, they wouldn’t be responsible unless I purchased an additional warranty. Despite that, I decided to continue my trip, test drove the car, and chose to move forward with the purchase. Halfway through my credit application, the sales manager, Drew, came over and told me that unless I was paying cash, they couldn’t sell me the vehicle because they weren’t sure it would pass another state’s inspection. At no point during my communication with Mandy was I asked how I planned to pay, and she knew I lived out of state and was driving seven hours to see the car. Drew told me he’d follow up Monday to find a solution for out-of-state financing, and Mandy said not to worry about leaving a deposit — that I could come back Friday to complete everything. I left the dealership that night thinking everything was fine. However, I heard nothing on Monday. When I texted Mandy, she didn’t reply. I called Tuesday and spoke with Drew, who casually told me they sold the vehicle. He remembered me but, conveniently, didn’t recall anything he had said about holding the car or working out financing. I was genuinely interested in the vehicle — it was exactly what I was looking for — but it’s clear I was pushed aside because I wasn’t paying cash and lived out of state. The lack of communication and professionalism was extremely disappointing. Would not recommend anyone travel to this dealership.

They lied to me to get me to come back to their dealership only to try and pull a switcharoo and tried selling me a much lesser version. Very deceptive practices