Union Park Honda BMW Buick GMC Volvo Car

Do not travel to this dealership if you live out of state. I went into the dealership on Saturday to look at a used BMW X5 after communicating with Mandy, who at first seemed extremely helpful. Halfway through my 7-hour drive to see the vehicle, she texted me to let me know that the shop notes mentioned the head gaskets might need to be replaced. She later told me the car was running hotter than normal and said she didn’t feel comfortable selling it knowing i had to commute back home. We spoke on the phone and discussed potential repair costs and warranty options, which should have been my first red flag — why would a dealership willingly sell a car they know has mechanical issues, refuse to negotiate the price, and expect the buyer to cover a costly repair? She also told me the car was being sold “as is,” and if it broke down during my drive home, they wouldn’t be responsible unless I purchased an additional warranty. Despite that, I decided to continue my trip, test drove the car, and chose to move forward with the purchase. Halfway through my credit application, the sales manager, Drew, came over and told me that unless I was paying cash, they couldn’t sell me the vehicle because they weren’t sure it would pass another state’s inspection. At no point during my communication with Mandy was I asked how I planned to pay, and she knew I lived out of state and was driving seven hours to see the car. Drew told me he’d follow up Monday to find a solution for out-of-state financing, and Mandy said not to worry about leaving a deposit — that I could come back Friday to complete everything. I left the dealership that night thinking everything was fine. However, I heard nothing on Monday. When I texted Mandy, she didn’t reply. I called Tuesday and spoke with Drew, who casually told me they sold the vehicle. He remembered me but, conveniently, didn’t recall anything he had said about holding the car or working out financing. I was genuinely interested in the vehicle — it was exactly what I was looking for — but it’s clear I was pushed aside because I wasn’t paying cash and lived out of state. The lack of communication and professionalism was extremely disappointing. Would not recommend anyone travel to this dealership.

They lied to me to get me to come back to their dealership only to try and pull a switcharoo and tried selling me a much lesser version. Very deceptive practices

Stay away! Treated with nothing but rudeness and contempt when we tried to buy a used car from them. Completely unwilling to answer questions about what options were available for purchasing the used car with a missing key fob. The vehicle we tried to purchased was detailed after we decided to move forward with purchase but Stevie Wonder could see the car was dirty upon inspection before delivery. The sales manager used the excuse we are "Busy" at the end of the evening. This was the excuse for the entire bad experience. We left without any vehicle and feeling like they would rather not do business with us. I highly recommend one of the other much more competent dealers in the local area.