Union Park Honda BMW Buick GMC Volvo Car

Highly disappointed and do not recommend Union Park BMW. I recently purchased a 2022 X3 M (previously owned by the sales manager) and had multiple issues since the day I brought it home. Let me start off by saying the day we purchased the vehicle, it was down pouring raining outside. We did not even get the chance to see the vehicle inside to do a walk around first, the salesman just brought the vehicle up to the front of the showroom doors and just asked us to drive it. The vehicle was BEYOND filthy when I got it as seen in the photos. The vehicle was not detailed professionally AT ALL. I had to actually detail the whole car myself afterwards. Detailing department should all be let go. It also had a camera issue with the windshield that was not fixed prior to delivery, so now I have to take time off to make another trip down to get that fixed. Great! We noticed also that the driver’s door window and windshield were BOTH scratched! Attached photos as well. Spoke to the GM and he stated that there was nothing they can do since it’s a “Used” vehicle. You don’t sell someone a used $60,000 BMW with a scratched door window and windshield! How would the sales manager not know this while he owned the vehicle too? It’s HIGHLY noticeable. Highly disappointed in the management at Union Park and don’t recommend them for purchasing any vehicles new or used.

I have been a customer with this dealership for like 10 years, I took my car to them, for my passenger window which need a regulator. 1. I had to pay $179.00 for diagnostic. Then got the text about the cost for replacement which was $1,495.00. I got a second opinion and it came in at $300.00 very disappoint in how much the difference in price. So how much I have paid over the 10 years that i have giving my business to this dealership!!!!

Bait and switch with finance rate. No consideration/phone call or any mention of change and we came from over 1.5hrs away. The scored our credit below what it actually was to hike the interest rate. Other fluff charges on the contract and had multiple other contracts with each one removed. Key fobs are supposed to be presented in a box with key chains and the box was presented as a personal gift no explanation of the missing spaces (this was our 3rd vehicle of the same brand….we know how the presentation goes) Sales manager never left his office or even spoke to us. The whole experience was less than enjoyable and the sales representative tried to push BMW more than Jaguar we later found out because the commissions were higher.