1430 Fort Jesse Rd
Normal, IL 61761
Sales: 309-888-1000
Used Cars: 309-888-1000
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Normal, IL that carry Volkswagen, Subaru, Mercedes-Benz, Audi, Volvo, Lincoln
Overall Rating:
3.6 (out of 5)
69% recommend this dealer
144 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Front page of their website says “Under new leadership.
Front page of their website says “Under new leadership. Transparent Pricing and Luxury Experience”. One of the worst experiences I have had. Was neither luxury and most definitely not transparent. I came to their location ready to buy. Made a purchase with a substantial down payment within 2 hours of being there. Unfortunately after I got home I noticed significant paint damage in every wheel well. When I noted this to the dealership they admitted they knew it was there but it was “factored into the price”. I had no knowledge of it and it would have changed my offer. On top of this they tried to spin it on me for not noticing. Didn’t want to work with me on renegotiating cost after the fact - the deal is now null and void. Caution when dealing with this dealership.
Maximum rating = 5
not great customer service
The automall service center put two of my tires on backwards and after only driving 5k miles on these new tires they now already need to be replaced due to all 4 have cupping. I asked automall to do something to fix this costly mistake they made and they said they are unable to help.
Dealer Response
Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (309) 319-2329 and we will work with you personally in rectifying the issues you experienced.
Maximum rating = 5
Not a typical Lincoln service
This Lincoln dealership does not operate as a normal Lincoln dealer. The service is unreliable and commonly makes mistakes in servicing your vehicle. There is not vehicle pickup from home service. Lincoln is a great vehicle, I am happy with my choice from 4 years ago. The Lincoln service that you read about for Lincoln dealerships is not offered at this dealership. They have trouble staffing and keeping staff, sales, and mechanics.
Dealer Response
Hi, we are disappointed to hear that you did not have a more positive experience with us at Subaru of Bloomington Normal. We would like to have a better understanding about your experience. Please reach out to us at (309) 319-2329 at your earliest convenience and we will do our best to resolve this with you.
Maximum rating = 5
The ALL NEW Bloomington-Normal Auto Mall has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our massive inventory online set up a test drive with a sales associate or inquire about financing! The Bloomington-Normal Auto Mall is the premier dealer that sells new & used vehicles to customers in the surrounding cities such as Galesburg Pontiac Savoy and Decatur. We carry a complete selection of new & used vehicles available in our dealership located in Normal IL. We strive to make Grossinger your one-stop shop for all your car buying needs.
Find out what your used car is worth with our appraisal tool.