Bloomington Normal Auto-Mall in Normal including address, phone, dealer reviews, directions, a map, inventory and more

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1430 Fort Jesse Rd
Normal, IL 61761

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Sales: 309-807-0071

Used Cars: 309-378-8072

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Bloomington Normal Auto-Mall

Overall Rating:

3.6 (out of 5)

64% recommend this dealer

105 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Decent people, managed horribly.

Reviewed by Nick from MantenoJuly 19, 2022

Drove 2 hours to purchase a truck advertised as having 8425 miles on it and pictures looked immaculate. When I arrived truck had 13600 miles on it and was filthy with food crumbs on seats and floors, liquid spills on center console and exterior was equally filthy being used by an employee. Insane amount of paint swirl and scratches. Do not buy a car from a dealer that automatically charges $2600 for ceramic coating. Biggest scam out there. Gave them a chance to detail it and the job they did was terrible. Didn't even wash the bug splatter off. Worse car buying experience I've ever had.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Nick, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (309) 319-2329 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Service Department

Reviewed by Never Again from Normal, ILMay 19, 2022

If I could give a negative star I would. Service department is completely horrible. I will NEVER use Leader for anything. I should have know when the sales team was horrible that service wouldn’t be any better. I will take my vehicle out of town or another state before I deal with Leader again!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (309) 319-2329 so we can work towards a resolution. We look forward to hearing from you. Take care!

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Avoid this dealership

Reviewed by Alethea from Auburn, ILMay 05, 2022

False advertisement of car price. My husband made an appointment and drove more than an hour today to look at a car only to find out the price was inflated by $2600 for dealer paint and added interior protection that was NOT advised on their ad. Do NOT waste your time with this dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Alethea, we appreciate you taking the time to leave this review. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (309) 319-2329 and we will do our best to make this better.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Bloomington Normal Auto-Mall

The ALL NEW Bloomington-Normal Auto Mall has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our massive inventory online set up a test drive with a sales associate or inquire about financing! The Bloomington-Normal Auto Mall is the premier dealer that sells new & used vehicles to customers in the surrounding cities such as Galesburg Pontiac Savoy and Decatur. We carry a complete selection of new & used vehicles available in our dealership located in Normal IL. We strive to make Grossinger your one-stop shop for all your car buying needs.

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