Ritchey Audi Volkswagen

Awesome dealership! I submitted my application and 10 minutes later….approved and driver delivered 1.5 hrs away. Thanks

Dealer was OK, not happy with Service. I went in for issue / (warranty in place). Engine light on. VW would not find issue and fix, they just turned engine light off a couple of times and let me go. I contacted VW for help. Light on again! I cannot understand why. Now the warranty is expired.!!! And brakes- VW told me I needed brakes fixed, then added rotors!! My bill $700!! My car was practically new only about 20,000 miles.!!! Doesn’t sound right. I’m working with them right now. Service inspection due I’m making appointment for that. They offered to sell me a NEW vehicle but I’m retired and don’t want another 5 yr. “ NOTE” all over, only owe $1800 on my vehicle. Hope we can work this out, get my vehicle where I trust driving it again. Thank You

This place is horrible. Each time I’ve visited it’s been nothing but issues. There’s a guy in the service department named Stephen that will not return phone calls. I needed to check status of my vehicle service repair. Was told he was the person with whom I needed to speak. I had to request a manager for assistance. Spoke with Justin. He was finally able to give me an update. I’d also spoke with and was in constant communication with Jessi. She was extremely helpful and courteous. She works with a different department but was still able to help. If I can EVER avoid this place I will at all costs. They are only good for recalls and that’s not a guarantee pleasant experience either.