6944 HWY 72 W
Huntsville, AL 35806

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Sales: 256-882-0200

Used Cars: 256-882-0200

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 7:00am – 4:00pm

Reviews of Hiley Automotive Group

Overall Rating:

3.8 (out of 5)

95% recommend this dealer

956 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

These people will lie and tell you anything.

Reviewed by JD from Ramer, TNJanuary 18, 2026

These people will lie and tell you anything. I was looking around on the internet and found what I am thinking of getting a 2023 Dodge Scat Pack Widebody and I noticed they had it as a Shelby Baja 10 of 50 under the first picture and a few more to make people think it was more desired vehicle. One of the sales team in texting told me this. I was texting with a few different people and they didn't want to answer the questions I had just for then to call me in the morning to go over details. I called them out and the last person came back the vehicle had been sold with a deposit. The engine compartment looked like it was a 15-20 year old car that had never been cleaned and it only had 6175 miles on it. I would not buy a toy car from these guys and this is why salesmen get a bad rap. Here is the really funny part was looking on the internet again tonight and that car from this dealer was the first one that popped up?

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible business, I took my Tiguan in to get the

Reviewed by madsteeleOctober 09, 2025

Horrible business, I took my Tiguan in to get the rearview mirror parts that rotted off fixed, they never fix it correctly after three or four visits, countless emails and phone calls. It’s still not fixed. Don’t waste your time buying a car here if it breaks which it will, you will never get it fixed here.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

After repeated emails from this dealership, I agreed to

Reviewed by Ricky from Huntsville, ALOctober 06, 2025

After repeated emails from this dealership, I agreed to come and check out the car I was interested in buying. I got an email from Danielle confirming the 2:00 appointment I had requested. When I got there, I found out that Danielle was not there, so I made a 40 minute trip for nothing. I emailed her and her supervisor about it, but got no response, let alone an explanation or apology.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Hiley Automotive Group

If you're looking for a quality car dealership in HuntsvilleAL look no further than right here at Hiley Volkswagen of Huntsville. We strive to provide our customers in the greater Huntsville area with a terrific selection of new Volkswagen models and an ample assortment of pre-owned vehicles from Volkswagen and other top automakers around the world. We take great pride in providing our customers with such a wide selection of vehicles to help them find the vehicle of their dreams for the best possible prices and have them driving home in the vehicle they want at a price they deserve.

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