485 Main St
Gorham, NH 03581
Sales: 603-290-5853
Used Cars: 603-573-9278
Sales Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:00pm |
| Tue | 7:00am – 5:00pm |
| Wed | 7:00am – 5:00pm |
| Thu | 7:00am – 5:00pm |
| Fri | 7:00am – 5:00pm |
| Sat | Closed |
See all dealerships near Gorham, NH that carry Toyota, Honda, Ford, Nissan, Kia, Dodge, Jeep, Chrysler, Lincoln, RAM
Overall Rating:
4.3 (out of 5)
89% recommend this dealer
357 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The service writer Dale for dodge is a liar he can’t tell
The service writer Dale for dodge is a liar he can’t tell me the truth always has a excuse and can’t be honest with me about my vehicle always says waiting on this but I don’t believe him will not be going back there just because of this guy might want to find a better person that’s won’t lie or give you the run around or not return your phone calls
Maximum rating = 5
Extremely Frustrating and Unprofessional Experience I
Extremely Frustrating and Unprofessional Experience I am beyond disappointed with the service I received at Berlin City Toyota. I made my first appointment because all the warning lights came on during a trip. While there, I also asked them to look at an issue with the tailgate not soft-opening properly. My vehicle was still under an extended warranty, and they ordered parts to fix both problems. When I returned for my second appointment, they apologized and said they could only fix the sensor issue that day and that I’d have to come back yet again for the tailgate repair — even though they knew it was a three-hour round trip for me. When the parts finally arrived, they came to get my truck, which I appreciated. However, they suggested replacing the hinges (which weren’t covered under warranty) and charged me for that work. Less than three weeks later — after opening the tailgate only a handful of times — it broke again. When I called first thing Monday morning, they made me another appointment. After looking at the truck, the service tech asked if I had put “heavy things” on the tailgate, which felt insulting and accusatory. I told him absolutely not — I simply opened it, and it slammed down because the assist clearly wasn’t working. They agreed to order parts again and scheduled me for yet another appointment. By the time I returned for the fifth time at the end of September, they suddenly claimed it was a “different issue” and refused to cover it under warranty. That’s absurd — it was the same problem they supposedly fixed less than a month earlier. After five appointments, wasted time, multiple long drives, and a complete lack of accountability, I’ve lost all trust in their service department. The way I was treated — especially being made to feel at fault for their shoddy work — was unprofessional and disrespectful. I will not be returning and would strongly caution others to think twice before trusting Berlin City Toyota with their vehicle.
Maximum rating = 5
Excellent Service from Mark Bisson who I purchased from
Excellent Service from Mark Bisson who I purchased from before 6 years ago. John in sales was great as was Kyle in finance. Great group of people there.
Maximum rating = 5
Berlin City Auto Group in Gorham, NH proudly serves customers throughout New Hampshire including Littleton, Lancaster, North Conway, Conway, and Berlin with new vehicles, quality used cars, certified service, and expert financing. We offer market-based pricing, competitive rates, pre-owned protection, and door-to-door delivery. Enjoy stress-free car buying with no-questions return, and a fast, transparent process that fits your budget. We’ll even buy your car whether you purchase from us or not. Our Service Center offers transparent pricing, expert technicians, upfront multi-point inspections, and convenient options like online scheduling and pickup and delivery.
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