Serra Auto Campus

I am a widow who does not know much about cars—they were my under husband’s purview. I have so valued the consistent, reliable, competent, efficient service from Serra Mercedes. Most recently, Ken who was my service rep and Austyn was my service tech. They both hit the ball out of the park. They educated me, made suggestions, and outlined options…..and then enacted our agreements in a professional and timely manner. And both were superbly kind.

They are the worst! I'm the business of ripping people off! Originally brought my vehicle in for a recall issue and it's been non stop problems since!! Nothing is ever covered under their warranty, they never give you a loaner vehicle and then you are stuck with no vehicle but still get to pay for it even though they have it. Will charge you for repairs you didn't authorize and then tell you that it was confirmed with a phone and birthdate verification. I can pull my phone records and verify there was no phone call. They will just tell you that maybe you don't remember saying okay. Even after paying thousands of dollars for repairs that the vehicle still has a check engine light!! At this point they should be paying me to have my car!! It's absolutely ridiculous what they try and charge you for things that weren't present to begin with!! They have probably in risky total had my vehicle for almost 6 months or more and have done nothing but make the problem worse!!

If you want your car to be driven 633 miles by their technician to be able to detect a fuel hose leak, this is the place to go. Also, get prepared to be provided with unprofessional, rude, irresponsible, demeaning, and illogical explanations. I do not want any petty comments from Serra here, you had your chance during our multiple contacts we had!