Serra Auto Campus in Okemos including address, phone, dealer reviews, directions, a map, inventory and more

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2743 Jolly Rd
Okemos, MI 48864

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Sales: 517-657-8481

Used Cars: 517-657-8466

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Serra Auto Campus

Overall Rating:

3.2 (out of 5)

50% recommend this dealer

36 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Always great—and today, even better

Reviewed by Jacque from East Lansing, MIJune 08, 2022

I am a widow who does not know much about cars—they were my under husband’s purview. I have so valued the consistent, reliable, competent, efficient service from Serra Mercedes. Most recently, Ken who was my service rep and Austyn was my service tech. They both hit the ball out of the park. They educated me, made suggestions, and outlined options…..and then enacted our agreements in a professional and timely manner. And both were superbly kind.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Scammer central

Reviewed by V from LansingFebruary 02, 2022

They are the worst! I'm the business of ripping people off! Originally brought my vehicle in for a recall issue and it's been non stop problems since!! Nothing is ever covered under their warranty, they never give you a loaner vehicle and then you are stuck with no vehicle but still get to pay for it even though they have it. Will charge you for repairs you didn't authorize and then tell you that it was confirmed with a phone and birthdate verification. I can pull my phone records and verify there was no phone call. They will just tell you that maybe you don't remember saying okay. Even after paying thousands of dollars for repairs that the vehicle still has a check engine light!! At this point they should be paying me to have my car!! It's absolutely ridiculous what they try and charge you for things that weren't present to begin with!! They have probably in risky total had my vehicle for almost 6 months or more and have done nothing but make the problem worse!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.7 (out of 5)

Your expectations should be: Very low standards!

Reviewed by Emil Cosman from Lansing, MI.April 09, 2021

If you want your car to be driven 633 miles by their technician to be able to detect a fuel hose leak, this is the place to go. Also, get prepared to be provided with unprofessional, rude, irresponsible, demeaning, and illogical explanations. I do not want any petty comments from Serra here, you had your chance during our multiple contacts we had!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

About Serra Auto Campus

Serra Auto Campus is home to BMW of Okemos Mercedes-Benz of Okemos and Porsche Okemos. We are located just minutes from East Lansing and Michigan State University. Visit us at our brand new campus in Okemos MI or online at serrautocampus.com

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