A member of the Cars.com family
A member of the Cars.com family
5885 E Circle Dr
Cicero, NY 13039
Sales: 315-849-0246
Used Cars: 315-849-0338
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Cicero, NY that carry Chevrolet, Nissan, Kia, Dodge, GMC, Jeep, Volkswagen, Mazda, Buick, Chrysler, Audi, Mitsubishi, Lincoln, Porsche, RAM
Overall Rating:
3.2 (out of 5)
51% recommend this dealer
154 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Shakti, great salesman
I've bought 3 cars from Shakti now. He was wonderful to work with. Very accommodating. I'll definitely be returning to deal with him again. I'll definitely refer to him. Very professional, perfect gentleman. Great asset to Driver's Village
Dealer Response
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Dave Cooley - dave.cooley@driversvillage.com
Maximum rating = 5
The place to go in upstate NY
Great Audi dealership; Professional sales, service, and financial experience. Came from Rochester, NY to get the experience that every customer should receive. Thank you for valuing us as customers.
Dealer Response
We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Ryan Meek - ryan.meek@driversvillage.com
Maximum rating = 5
Lousy customer service
Horrible service. I called today to make ask about getting an estimate for my vehicle. I was told I should make an appointment. The entire afternoon was open except for 4pm. I chose 2:30 and arrived promptly. I was greeted immediately but was re-asked all the information that I had already given over the phone. I was then told it would be "15 or 20 minutes." After a half hour, I noticed my car hadn't been moved yet. So I asked how much longer it would be. I was told that "they're working on the quote now" and that they had already inspected and driven it and that it would be "another 15 or 20 minutes." But the car clearly hadn't moved.... I explained that if it was going to be any longer than 20 minutes, then I needed to leave and a guy came out from around the counter and handed me my keys and said, "It's going to be longer than 20 minutes..." So after all this misinformation and unprofessionalism - and time wasted - I left.... Later, I called to make a new appointment and was told that the reason my wait was so long was that they were short-staffed and that they had "so many appointments today". But as I stated, when I called, I was informed that almost the entire afternoon was open. When I explained that to the person on the phone, I was then told that other people that had appointments showed up early and that because of that, I was waiting behind them. (I'm not sure who these mystery people were because they have a monitor and the only name on it was mine, and the person for the 4pm appointment) Regardless of whether or not this was somehow true, instead of telling other people they are too early, their policy is to make someone that is on time - such as me - wait behind them.... As far as being "short-staffed" they don't seem to have any problem finding people to greet you and take your keys. There were like 8 of them. They know that once they get your keys, you'll have to wait so they can just deceive you about how long your wait will be. After all, you can't leave without your keys! This place is like a factory assembly line. There is no feeling of personal service. Nobody there knows what anyone else is doing - or has done. So unless you have hours of time to waste waiting once you arrive and money for gas to waste getting there, don't bother with this place. What a waste of a day..
Dealer Response
Thank you for taking the time to share your recent experience at Burdick Chevrolet Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Dave Cooley - dave.cooley@driversvillage.com
Maximum rating = 5
Driver's Village is the largest automotive group in central NY with 21 new car franchises and over 60 years in the automotive business. Driver's Village is Located at the crossroads of I-81 and I-481 on Circle Drive in Cicero Drivers Village serves the automotive needs of Central New Yorkers with 21 new car franchises and over 700 hundred pre-owned vehicles. Shopping for an automobile is easy and convenient with 12 dealerships located under one roof.
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