Sewell BMW MINI of Plano

Gave me quote on my trade-in. Drove to dealership & reneged on offer. Wasted my time.

Each of my service experiences at Sewell BMW of Plano have been exceptional, but in my recent interaction with Mallory and Mike Pope (Service Manager), I was once again reminded that Sewell simply does it better. They were never dismissive of my frustration with an A/C issue I was having in my 2022 X5 and did their best to accommodate me where possible. Mallory also went out of her way to dig into an issue I was having with Progressive Insurance related to windshield repair. I can't speak highly enough about the service level and professionalism I have experienced at Sewell BMW of Plano. A huge thank you to the team there -- from a Sewell customer for life.

My name is Bobby Wesley, I have a 2019 X3 and been having the same problem for 3 years with a water leak in the bluetooth mic and rear view mirror mount. First date of service Sept. 2, 2022 Jeremy checked it in and stated they cleaned the drain and railing of debris. Vehicle was only 3 years old and this should not be happening period. Second date of service 2 months later Oct. 28th 2022 still water leaks in the same area, Ann Dee Lea Jayne was the service advisor. Invoice shows two pages of things the said they replaced, I want list all of the items but will provide if needed. The main issues the found was the headliner was wet and worn sunroof and surrounding seals letting large amounts of water in. They replaced sunroof seal and set seal for rear glass. Again still all under manufacture warranty. Third service date June 24, 2025 for the same water leaks, Whalen was my service advisor they said the sunroof drains were congested, so they stated they cleaned out sunroof drains with compressed air and flushing with water. Charged me this time $285.00 for an ongoing issue the claims they have fixed. Fourth service date Sept. 5, 2025 Nick Johnston and Mike Pope was the service advisor and manager, two months later and it is still leaking water inside the bluetooth mic and rearview mirror mount when it rains outside. Now, they want to charge me $2,000.00 for rubber seal, around the sunroof and set seal for rear glass and other items. This was all replaced in Oct. 2022 and now it needs replacing again. This vehicle was only 3 years old when I first discovered these water leaks, something that should not be happening at all. And all they do is make up excuses why this is happening. Mike Pope told me parts ware down over time because to the environment. If that was the case so many other BMW owners in Texas would be having this problem. I am so tired of the excuses and the lies and would just like my vehicle fixed correctly at their expense. I have had many vehicles with sunroofs and have NEVER had a water leak in any of them. This is unacceptable for them to keep blaming the customer knowing it was possibly manufactured with parts that broke down or broke. I will not pay another dime for a ongoing issues they know is not any doing of the consumer / former customer.