Serra Auto Campus

False listing information. The car is listed as CPO & no accidents but actually not-CPO + 1 accident. But the store manager said they couldn’t control what is shown on cars.com. I tried to contact cars.com but couldn’t find a customer service. I’d like to know who exactly should be responsible for false advertisement!

I purchased a 2017 Audi Q5 from client advisor Marivel Valles. Since then, I have had multiple follow-up questions and have consistently been referred back to her for assistance. However, each time I've contacted her, I've received vague and unhelpful responses. For instance, she stated, "The technician is not available; I will follow up with you next Monday," and on another occasion claimed, "The technician is at my desk as we speak; I will call you back in five minutes." This Saturday will mark two weeks since my last attempt to reach her, which is unacceptable. I acknowledge that I purchased a used vehicle without a warranty, but after having the car inspected by a mechanic, I was informed of several issues that need clarification. Specifically, the mechanic needs to know if Serra Auto addressed any of these problems. My calls to Ms. Marivel Valles were intended to gather this crucial information, not to solicit repairs from Serra Auto. I believe I have a right to this information. Due to this frustrating experience and the lack of support I've encountered, I am compelled to rate my experience very low. I am thoroughly displeased with the service provided and will not consider purchasing from Serra Auto in the future.

Started out OK, asked if they were interested in my trade, provided the VIN and list of additional equipment beyond factory options. Was told on Monday that I would get an answer by Tuesday morning, haven't heard anything since Monday, it's been a week with no communication. Looking at other dealer's vehicles.