Bloomington Normal Auto-Mall in Normal including address, phone, dealer reviews, directions, a map, inventory and more

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1430 Fort Jesse Rd
Normal, IL 61761

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Sales: 309-807-0071

Used Cars: 309-378-8072

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Bloomington Normal Auto-Mall

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.3 (out of 5)

14 out of 25 people said they would recommend this dealer

1 (out of 5)

Be Careful - False Advertising

Reviewed by Marc in Davidson NCMay 29, 2021

Was looking for a 2021 Audi Q7 Premium Plus. Found this car, and was very interested. However, prior to traveling to the dealer (several states away) while researching the window sticker, found it was not a Premium Plus, but a base level Q7. Emailed the dealer, letting them know that the ad was inaccurate / misleading -- assuming it was a typo -- but it's never been changed. Be very careful dealing with them or you may get shocked.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Service Is The Worst Ever! BEWARE!

Reviewed by John in Bloomington, ILMay 28, 2021

Relocated after just buying a brand new Audi, car has less than 1,000 miles on it, multiple service lights, can not get anyone to help even schedule an appointment, not that they won’t fix it, but can even get returned calls. Crazy poor service, shop elsewhere.

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

5 (out of 5)

Recognition Of Outstanding Employees

Reviewed by Hobart Henson in Bloomington, IllinoisApril 23, 2021

I made an appointment for routine service on my 2007 S550 Mercedes and also requested a comprehensive inspection of my car. Field Operation Director Randy Hahn met with me upon arrival and made every effort to understand my concerns. He introduced me to Joe, the Mercedes technician who would perform the service and his assistant Karli who would deal directly with me during the time the car was being serviced. The inspection resulted in a number of recommended repairs and my vehicle was scheduled for a return date for service. The teamwork of Randy, Karli and Joe was impressive and My car is back on the road running better than ever. This is the kind of service and customer relation that will build the kind of reputation spelled out in the Leader Automotive Group Mission Statement of striving to be the leader in field of automotive sales and service. Thanks Randy, Karli and Joe for your professionalism and expertise in your jobs.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 4

Maximum rating = 5

About Bloomington Normal Auto-Mall

The ALL NEW Bloomington-Normal Auto Mall has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our massive inventory online, set up a test drive with a sales associate, or inquire about financing! The Bloomington-Normal Auto Mall is the premier dealer that sells new & used vehicles to customers in the surrounding cities such as Galesburg, Pontiac, Savoy, and Decatur. We carry a complete selection of new & used vehicles available in our dealership located in Normal, IL. We strive to make Grossinger your one-stop shop for all your car buying needs.

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