1430 Fort Jesse Rd
Normal, IL 61761
Sales: 309-888-1000
Used Cars: 309-888-1000
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Normal, IL that carry Volkswagen, Subaru, Mercedes-Benz, Audi, Volvo, Lincoln
Overall Rating:
3.6 (out of 5)
70% recommend this dealer
155 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Mike Elliott was our sales rep and he was 5 star
Mike Elliott was our sales rep and he was 5 star excellent. Paperwork was completed on time and the sales process was as smooth as it could have been.
Dealer Response
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Maximum rating = 5
Great customer service with Kelsey, she was responsive
Great customer service with Kelsey, she was responsive and helpful throughout the process. It was a great experience!
Dealer Response
Hello, we're happy you found our staff to be so helpful during your experience here at Subaru of Bloomington Normal. Feel free to reach out to us if you need anything. Have a wonderful day.
Maximum rating = 5
I had extremely disappointing experience with this
I had extremely disappointing experience with this dealership and would strongly advise others to steer clear. 1. During a maintenance visit, they recommended replacing my wiper blades but didn’t have the parts available. I paid in advance for them to order and ship the blades to my address, yet they never arrived. No follow-up, no accountability. 2. I scheduled an appointment to test drive two specific cars. When I arrived, no one seemed to be aware of the appointment. One car was parked right outside but according to salesman was longer available, and the other vehicle was took by their manager and was "not present" at the dealership. It was as if my appointment had been completely disregarded. 3. I booked yet another appointment to see a car I was seriously interested in and as I learned how they might do this time I requested an email confirmation, which they provided. I went there only to be told by the salesperson that the car had been sold an hour before I arrived. Clearly, they had ample time to notify me, but instead, they wasted my time and energy. The lack of organization, communication, and basic courtesy at this dealership is astonishing. I wouldn’t recommend anyone waste their time here.
Dealer Response
Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (309) 319-2329 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Maximum rating = 5
The ALL NEW Bloomington-Normal Auto Mall has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our massive inventory online set up a test drive with a sales associate or inquire about financing! The Bloomington-Normal Auto Mall is the premier dealer that sells new & used vehicles to customers in the surrounding cities such as Galesburg, Peoria, Champaign and Decatur. We carry a complete selection of new & used vehicles available in our dealership located in Normal, IL.
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