360 S Illinois Rte 31
Crystal Lake, IL 60012

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of BMW and Mazda of Crystal Lake

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

756 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

The car buying process could not have gone better.

Reviewed by RvuksonNovember 25, 2025

The car buying process could not have gone better. Michelle was professional and was easy to work with. She took me from test drive, through the purchase transaction and then gave the introduction to the vehicle settings and functionality, Michelle, along with everyone else at Anderson, make you feel like part of the Anderson family. Everyone makes you feel welcome, both the BMW and Mazda sides of the dealership. Very good experience.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for taking the time to share your experience! We’re thrilled to hear that your car-buying process was smooth and enjoyable from start to finish. Michelle is truly exceptional, and we’re glad her professionalism and product knowledge made your visit memorable. We strive to make every guest feel like part of the Anderson family, and your feedback reinforces exactly why we do what we do. Thank you again for choosing us and for the wonderful review. We appreciate you and look forward to being here for you whenever you need us!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have used this dealership for my cars maintenance needs

Reviewed by BenNovember 21, 2025

I have used this dealership for my cars maintenance needs and have been always treated with utmost respect and professionalism one can expect. Today was our first time buying a Mazda vehicle from them. We (my wife and I) must admit working with Oscar Florek was the easiest of all. As a very young professional, he was very welcoming, honest and to the point with a genuine radiant personality. He made the purchasing journey as easy as it could be and we wish him every bit of success in his life. It definitely was a pleasant and outstanding experience. Keep up the good work, Oscar!!!!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for sharing your experience with us! We truly appreciate your continued trust in our service department, and we’re thrilled to hear that your first Mazda purchase was just as positive. We’re honored to have earned your business once again, and we look forward to supporting you and your wife for many years to come. If you ever need anything, please don’t hesitate to reach out. Thank you for choosing Anderson — and congratulations on your new Mazda!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Michelle was very helpful and knowledgeable.

Reviewed by PfaffingerkaylaNovember 12, 2025

Michelle was very helpful and knowledgeable. She described the process every step of the way and was very hospitable! I highly recommend going to this dealership if you're looking for a car. Everyone who works there was also very knowledgeable about the vehicles there and were just friendly all around!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for sharing your experience! We’re thrilled to hear that our team made the process clear, comfortable, and enjoyable from start to finish. Your recommendation means a lot to us, and we’re grateful for your kind words about our staff’s knowledge and hospitality. We’re proud to have earned your trust — and we’re always here if you need anything!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW and Mazda of Crystal Lake

Anderson BMW and Mazda of Crystal Lake has been serving the Crystal Lake community since 1980. When you purchase a vehicle here you'll receive free car washes for as long as you own your vehicle plus we offer free pick up and delivery for our service customers. We're located just a short drive or train ride from the Chicago suburbs and love serving our local and long-distance customers! You'll find a terrific selection of new and used vehicles to choose from as well as a state-of-the-art service department.

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