A member of the Cars.com family
A member of the Cars.com family
5885 E Circle Dr
Cicero, NY 13039
Sales: 315-849-0246
Used Cars: 315-849-0338
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Cicero, NY that carry Chevrolet, Nissan, Kia, Dodge, GMC, Jeep, Volkswagen, Mazda, Buick, Chrysler, Audi, Mitsubishi, Lincoln, Porsche, RAM
Overall Rating:
2.7 (out of 5)
50% recommend this dealer
163 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Horrible Experience & Safety Concerns
Beginning with the initial test drive, scheduled an appointment and when I arrived, they couldn't find the vehicle and I had to wait. During which time, they evaluated my trade in. They produced an insulting offer on the trade far below book value or anything reasonably close. After expressing my dissatisfaction with the offer I received additional communication whereby the magically came up with an additional $3,700 to offer. During the test drive of the purchased vehicle, I noted abnormal vibration. Shakti (salesperson) indicated that this condition would be looked into prior to delivery. At delivery, vibration was still present and no second set of keys for the vehicle were provided. Communicated with salesperson and he indicated an appointment with service was set up to check vibration and a separate appointment was set to get a key (two trips for items that should have been dealt with prior to delivery). On the slated date of service, sent to Kia per instructions from salesperson, Kia had no record of appointment and could not service a pickup truck due to shop set up. Vehicle then goes to Toyota service. They evaluate the vehicle for vibration and indicate that it is because of the tires. Was told they will not replace the tires on the vehicle that I just purchased despite the issue. The truck then develops a clicking sound in the front end along with the vibration, back it goes to Toyota service. After having it for 2 days, they conclude strut mounts were loose and they tightened bolts "fixing" the issue. Picked up vehicle, drove approx 10 miles, noise reappeared. Brought vehicle back the next day and recorded videos of the sound reoccurring. Service person brought vehicle back in, gave attitude when I indicated the same issue persisted and this was the third trip to try to remedy the issue. Received message from service person indicating the tech couldn't replicate the issue and that they wouldn't "throw parts and adjust things if we cannot duplicate any concerns" despite the safety issue noted in previous inspection and being told the same issue is present and was told the vehicle was set to pick up. Sent the service person 3 video clips of the issue persisting and asked if they were going to address the issue as it is a handling and safety concern and have received no response. This has been the singular worst vehicle purchase and service experience I have ever had in my life. And to indicate they weren't going to recheck a safety concern they themselves found after their customer reported (and documented) the same issue persisting despite what actions were taken is negligent on their part. Waiting for response on final actions if any from this dealership on this issue.
Dealer Response
I appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to me, and I want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Dave Cooley - dave.cooley@driversvillage.com
Maximum rating = 5
Little to no flexibility on list price
I went out of my way to ask if there was any flexibility on price of a used car. I didn't want to waste my time if there was no flexibility. They said they are generally firm but are always open to a conversation about the price, that was really all it was, a conversation. The sales person was very nice, and I'm not irritated a deal could not be reached. I went out of my way to ask and had to wait about an hour to find out the price has no flexibility. Just skip this dealer if you don't want to pay the price they list.
Dealer Response
Tim, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Ryan Meek - ryan.meek@driversvillage.com
Maximum rating = 5
Slacking
Had an appointment at the ram end of the dealership..waited 2 hrs before someone came out to tell me, had a problem with the alignment machine "won't turn on". Took them 2 hrs to figure that out?...went back later and they had machine working...an hour went by, saw my truck going out of lot...50 minutes went by and I went out to ask "where's my truck". 50 minutes....so, apparently tech finished the alignment, drive truck to outer lot and parked it ...no one had any idea truck was parked for an hour in outer lot..all told another 2 hrs for an alignment..had to return next morning to have the steering wheel centered.. another hour..total of 5 hrs to have a simple alignment...called service to have an appointment for headlight adjustment, said just come in anytime..went in 12/2 pulled inside, explained what I needed, the person said she could make me an appointment, we're all booked up?? Never again, nothing to do with anything that has to do with driver's village..states all over service doors. "No appointment needed, fast service "....sad that over the years I would drive an hour for drivers village to get good reliable service.
Dealer Response
Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Dave Cooley - dave.cooley@driversvillage.com
Maximum rating = 5
Driver's Village is the largest automotive group in central NY with 21 new car franchises and over 60 years in the automotive business. Driver's Village is Located at the crossroads of I-81 and I-481 on Circle Drive in Cicero Drivers Village serves the automotive needs of Central New Yorkers with 21 new car franchises and over 700 hundred pre-owned vehicles. Shopping for an automobile is easy and convenient with 12 dealerships located under one roof.
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