Astorg Auto of Charleston

My wife and I found the vehicle she was searching for at Mercedes of Charleston. We contacted Gerry Flynn and made the purchase. We were apprehensive as we have never purchased and had a vehicle shipped. Gerry was amazing and assisted us through the entire process. He even coordinated the delivery for us. The vehicle was just as picture and he described. The delivery driver was on time and professional. What a great car buying experience. I have nothing negative to say. I would recommend this dealership, salesman, and delivery process to anyone. Thanks again to Gerry “Mate” Flynn and the entire Astorg team. Tim K.

Zach in the service department is rude and very aggressive in trying to sale you services you currently do NOT need. I was charged $433.00 for an oil change, a check on fluid levels, tire rotation and wiper blades replaced. I thought I was still under the maintenance program I had purchased when I bought the car. This was the 70,000 mile check and my understanding was the purchased policy covered up to the 100,000 milestone. I was informed the maintenance policy had expired when I was called and told I owed $433. I did not notice when the car was returned I was missing a rear wiper blade. I went on a mini vacation. The car remained parked in the garage while I was away. After being home a couple of days I pulled the car out of the garage to wash it and that’s when I discovered the wiper blade missing. I promptly called the service department and got only voice mail. I left a voice mail. The next day I left voice mails. I spoke with two different receptionists and explained my circumstance and requested a wiper blade to be mailed. Still NO ONE from the service department called. I get an email a few days later from Zach in the service department asking me to send an email if I was dissatisfied with the service. I responded promptly with an email directly to Zach - several days later still no response to my email, or a phone call, let alone a wiper blade for my car. I guess the silver lining of being in a drought is not needing wiper blades. Today I called my salesman, Jason. Within a few minutes he took care of everything. The wiper blade is being overnighted. Bottom line is I love my Mercedes and my salesman, Jason. The 1 star review is for Zach in the service department.

Review for Zach Oneal at Astorg Mercedes Benz I recently had the pleasure of working with Zach Oneal at Astorg Mercedes Benz, and I can't say enough good things about the experience. While traveling from Florida, I encountered an unexpected issue with my vehicle that required immediate attention. Naturally, I was concerned, being far from home, but Zach quickly put my mind at ease. From the moment I arrived, Zach was incredibly professional, attentive, and reassuring. He immediately assessed the situation and made sure I understood what needed to be done. Knowing I needed to continue my journey, he went above and beyond by helping me secure a rental car so I could get home without further delay. Throughout the entire process, Zach kept me well-informed about the progress on my car, ensuring that I never felt out of the loop. What impressed me most was his initiative in helping me file a warranty claim for trip interruption. This level of service and care is rare and truly highlights Zach's dedication to his customers. Zach made me feel comfortable, safe, and genuinely valued as a customer. His exceptional service and commitment to going the extra mile make him an outstanding ambassador for Mercedes Benz. I wholeheartedly recommend Zach Oneal and Astorg Mercedes Benz to anyone in need of service. You can trust that you will be in great hands!