200 Bird Rd
Miami, FL 33146
Sales: 305-444-5555
Used Cars: 305-444-5555
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 7:30am – 7:00pm |
| Sat | 8:00am – 6:00pm |
See all dealerships near Miami, FL that carry Audi, Maserati, Jaguar, Alfa Romeo
Overall Rating:
4 (out of 5)
90% recommend this dealer
727 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I am writing to formally lodge a complaint regarding the
I am writing to formally lodge a complaint regarding the product quality of my 2024 Audi Q8 e-tron. My vehicle has currently been in service for two and a half months. During this extensive period, I have continually received updates stating that the dealer is still working with Audi Technical Support to diagnose the vehicle and determine the root cause of thee issue. It is disappointing that a new vehicle has required such a lengthy diagnostic process without a clear resolution. As of today still don't have a clear date of fixing the issue and paying for expensive vehicle that I don't even have in my possession. Terrible customer service from The Collection in Coral Gables.
Maximum rating = 5
This company takes full advantage of its employees and
This company takes full advantage of its employees and provides some of the worst treatment I have ever experienced in a workplace. Staff are consistently overworked, undervalued, and expected to handle unreasonable workloads for very low pay. Management shows little regard for employee well-being, creating a stressful and unhealthy work environment. Communication is poor, support is minimal, and concerns are often ignored. Overall, this is by far one of the worst employers I have encountered, and I would not recommend working here to anyone seeking fair treatment or professional respect.
Dealer Response
We are sorry to hear that this was your experience. The company takes feedback like this seriously, as we strive to provide a respectful and supportive workplace for our employees. While perspectives may differ, we recognize that every employee's experience is personal, and we continuously seek ways to improve communication, workloads, and overall well-being. We encourage anyone with concerns or ideas for improvement to contact the company or Human Resources directly so they can be addressed constructively and confidentially. Our goal remains to foster a professional environment where people feel heard, supported, and treated fairly.
Maximum rating = 5
The Collection (200 Bird Road, Miami, FL) THE COLLECTION
The Collection (200 Bird Road, Miami, FL) THE COLLECTION MIAMI FRAUDULENT FEES, DECEPTIVE PRACTICES, AND DISCRIMINATION—AVOID THIS DEALERSHIP. This is not just bad customer service; it is a clear instance of deceptive trade practice and potential fraud. After placing a deposit on a vehicle, The Collection not only refused to complete the sale (leading to an imminent lawsuit for discrimination) but also attempted to illegally charge us thousands in fraudulent fees. They attempted to misrepresent their dealer profit as "required government fees" for tax, title, and license (TTL). This fraudulent practice is being immediately reported to: The State Attorneys General of Florida and Montana The Federal Trade Commission (FTC) The State Departments of Motor Vehicles (DMV) in both states We have documentation proving this misrepresentation. The dealership is currently in violation of multiple consumer protection laws, including the FTC's CARS Rule, by making false statements about mandatory charges. Do not trust their sales process or their fee structure. The risk of being scammed or subjected to deceptive practices here is extremely high. Deal elsewhere.
Maximum rating = 5
For over 30 years THE COLLECTION has built its business upon successful long-term relationships with our clients. During that time we have become one of the nation's pre-eminent providers of the world's finest automobiles. When you acquire a new or pre-owned automobile from us both you and your automobile are treated with the utmost care and attentiveness. That's why so many of our clients return to THE COLLECTION time and again. Whether you buy or lease a Audi, Porsche, Ferrari, Alfa Romeo, Maserati, McLaren, Aston Martin THE COLLECTION will exceed your expectations making this a uniquely gratifying experience you will want to revisit.
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