Lester Raines Import

A few weeks ago I went to get some maintenance done on my Honda. I received it back in the condition I did not have it in, when I was driving back to my duty station I was hearing a scraping sound not knowing it was my vehicle I had just got back. I pulled over to the side of the highway to look under I saw my Skid plate dragging down. I called to inform the Dealership I just had service from about the issue which the gentleman who answered said they would replace it for free. 10 mins later the same gentleman called back saying the manager Steve said I would have to pay since the part was damaged prior to service (which it was not when I gave them the car the piece was not leaning down like I got it back). They tried to get me to pay for the part which I declined. I went over the service overview sheet and looked for a notation saying that the part was damaged and needed to be replaced which it did not and I was not verbally made aware of the issue. So I was driving a potentially dangerous car that could of caused an accident in the result of injuring or killing someone cause the piece did break off in the highway. So after I called again explaining that the piece was not my fault that I was not informed nor was it noted theres no way I would know if it was my fault caused I received from them like that. So he agreed to do it for free but the owner also said he did not want me to return due to a survey I did being honest the customer service was good the service was not. So I went to my appointment to get it repaired and talk to the owner to figure out what I did wrong to get banned when nothing I did was at fault. I have no idea if it was my skin color but was already upset before I even got to addressing who I was. After I told him who I was and why I was there he automatically started yelling at me. Blaming for the damage and saying I should of been respectable since I’m in the U.S. Navy and not be a deadbeat. Mind you I haven't had the chance to speak after saying who I was. He was telling me how I can get a lawyer and do what I need to do and he will do the same. Being loud rude when I was be respectful and trying to talk civically to him. Then went back on their word to replace my Ski plate for free because the owner was upset. I would never recommend this place to anyone the owner is rude disrespectful discriminated against me would rate lower than 1 if I could

Very Rude owner, not pilot, arrogant, had no respect for his customers, I will not recommend this place to anyone!!

I've had Honda vehicles for 22 years. All purchased and maintained by Lester Raines Honda Service Department. David and his crew is awesome! They have ALWAYS been courteous and conscientious to do what is needed and at the best price to me. The people in the service department are so good to work with, they are why I return to the dealership when I need an auto. Thanks!