Moses Honda

I want to first give recognition to Clete Fischer. His kind words and knowledge is what made me come to buy a vehicle from Moses Honda. Then my overall experience was great. Parker Adkins was my sales guy. He was amazing. He answered any and all questions and was also very kind. I recommend if you want to buy a car please go talk to Parker. Finally the finance representative was Christina Pettry. She knows her stuff. She worked miracles in that finance office and got me at the payment I asked for. Honestly if you are thinking about buying a car try out Moses Honda. You won’t regret it.

My sales person was Robby and he was great! He went out of his way to help with my paper work when signing everything for my car so I wouldn't be there for a few hours. I would highly recommend him to anyone who is interested in leasing/purchasing a vehicle. He is very helpful and will help in any way he can. The finance department on the other hand is a different story. I signed all of my paper work on 11/6/23 and took the vehicle home. Got a call the week of 11/20/23 there were issues with the tax forms on the paper work and that I would have to come back in to sign a few things (which isn't an issue, I understand things happen). I have had issues locating my account with Honda financial because they still haven't received my contract from Moses. I have had the car for over a month now and have had no way of making my first payment. I contacted Moses and left the finance department a voicemail on 12/1/23 as well as a voicemail with Alicia who is the main finance person. It is now 12/7/23 and I still haven't received a phone call back. I contacted Honda financial and after waiting for 45 minutes on hold, was told they still don't have my contract from Moses. Not sure what the hold up is and why I have had the vehicle for a month and technically don't have a contract established yet with my finance company. I highly recommend the finance department to work on their communication issues and respond to their customers if they want good feedback. Leaving your customer in the dark and not communicating with them is not professional at all.

Sept 19,2023 vw beetle still in shop. Appointment was for Sept 1st, 8:am. Parts were there ready to install. Short staff, only one technician on duty, didn't have time. Two week wait even to get this appointment. The whole staff was out Between the diagnostics date and appointment date, the transmission cable broke. So to make my appointment, I had it towed there. Communication between us was not frequently enough. I usually had to message or call to get updates. And just today I had to message first for a response that the technician broke something and they had to order another part. Not due till Wednesday or Thursday. So here we are out another week. I am totally frustrated and will not be bringing future business to Moses. I'll drive to Charleston.