Honda
New Car Dealership in Seattle, WA
Overall Rating
4.8/5
Read dealer reviews
Premier Honda Dealership
Located in Seattle, WA
When it comes to reliable cars that are fun to drive, it's tough to beat the models within the Honda lineup. Here in Seattle, Washington, we have an extensive inventory to choose from at Honda of Seattle. We've been serving the area's customers since 1992 and continue to offer the same great service to each of our clients.
Honda of Seattle also has a service department if you need ongoing support with your new Honda, Honda of Seattle has Honda-trained mechanics and uses the highest quality parts. If you are in Seattle, Honda of Seattle should be your dealership!
Honda of Seattle Reviews
Overall Rating
4.8/5
103 out of 108 people recommended this dealer
Overall Facilities:
2.3/5
Transmission failure due to lack of service
Reviewed by Ambika T
in Seattle, WA
March 02, 2020
I do not recommend Honda of Seattle for any car needs. I was a loyal customer of nearly 5 years and used to speak highly of this dealership. I purchased from them a new Honda Fit in 2015 and have taken my car back here for many services such as oil changes, new battery, brakes, tires, etc. I relied and trusted them to make sure my vehicle was always taken care of, and expected that they would provide full transparency if my car needed any attention. This was a big mistake. I did not go to school for automotive repair, I have minimal knowledge of cars, this is why I bought a new car and always returned to the dealership so I may pay the "experts" to care for my car.
My transmission blew out at the end of 2019 at 111k miles. My warranty ended at 100k miles. Although I don't know much about cars, I consider myself a very responsible person, so how was this possible? The dealership told me it was my fault that the transmission failed because I didn't change the transmission fluid. I didn't even know that was a thing! Why didn't they tell me to change the transmission fluid? They said they did. I reread all my service receipts, one in particular from December 2018. It says "B13 Service declined." What is a B13 service? No one told me, the service technician at the time didn't explain what it was. There's no explanation of what that service is on the receipt.
Apparently it means transmission fluid change, is what the dealership told me AFTER my transmission blew out a year later. I would've thought the expert service technicians would explain "hey, when's the last time you changed your transmission fluid? We recommend you do that now, or your transmission might fail down the line." But no, this is not how dealerships make money. It would be easier to NOT explain to a gullible and naive, yet loyal customer what a coded number service means. They offered me a remanufactured transmission, quoted at $5900 tax as a thanks for all the years of loyalty and purchasing a new car from them. Very irresponsible and dishonest business policy, and I would hate for someone else to have to go through this. I purchased a used transmission from AAMCO for $2900, and remain very disturbed and frustrated at Honda of Seattle for their lack of accountability.
Rude Manager with no guts
Reviewed by daddy
in seattle, Wa
August 03, 2019
Really rude unprofessional staff, specially the manager he seems to have no professionalism and ethics...
Happy customer
Reviewed by G.H. Luke
in Seattle, Washington
January 30, 2018
Did everything I needed at a efficient amount of time. Donika Delebar was very professional and polite. I will continue to have my car service there.
