Klein Honda in Everett in Everett including address, phone, dealer reviews, directions, a map, inventory and more

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10611 Evergreen Way
Everett, WA 98204

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Sales: 425-320-3431

Used Cars: 425-374-4679

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Klein Honda in Everett

Overall Rating:

4.5 (out of 5)

91% recommend this dealer

145 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Beware- Sleazy Business Tactics

Reviewed by J from SeattleMay 04, 2021

Before you sit in the financial office to purchase a car at Klein Honda, beware. Especially if the guy who ends up asking for your signature on any documents is Mark Larson. When my fiancé and I first sat down in his office, he told us that his goal was to get us out in 10 minutes which turned out wasn’t actually a favor to us but rather, a sleazy business tactic he used to get us to sign papers quickly so we’d miss that he had snuck in a cost for a karr alarm for $450 instead of the $120 he insinuated it would cost out loud. I saw this on the receipt while doing taxes and kindly emailed asking him to refund the difference only to be sent a bogus response that made zero sense. After more BS emails, I got a call from a fiscal manager who couldn’t explain any math of how the heck $120 turned into $450 on the receipt, and he told me I could either keep it as is or have them uninstall the entire thing for a full refund. I had the latter done and it took another couple weeks and multiple email reminders for Mark Larson to finally have the difference refunded to my account. Watch out for these sleazy business tactics and bogus financial explanations they use to try and pull a fast one on you.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Not transparent with warranty specs

Reviewed by Michael Restivo from Everett, waMarch 07, 2021

2 staff initially provided good info. First one in addressing my lifetime warranty questions clearly confirmed it applied to new and used cars at Klein Honda. In talking with the second person he addressed all my questions. He seemed very pressured to get a sale, often saying please come today, I felt pressured. My last question after talking about used crvs at length was does the lifetime warranty apply to used vehicles...no! Only if certified and $25k or more. Would've saved me lots of time and hope had the first salesman conveyed that truth, and the second sales person wouldn't have mentioned it had I not asked. They didn't have my back. They both were motivated to get a sale, not to inform me and serve my needs. When I sent the first staff member an email explaining my frustration, he didn't apologize, he said something like you may have talked to different person, please come in so we can sell you a car! I have a bad taste in mouth after this dissatisfying disappointing experience!

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

BAD SERVICE

Reviewed by Cody McDaniel from Everett, WAMarch 02, 2021

Klein Honda replaced my transmission in my 2001 Honda CRV. They failed to identify the problem and did unnecessary repairs as the service they provided was incorrect. My car still has the same problems as it came in with. I had brought the car in for them to fix their mistake. It took them two weeks and did not fix the problem, then proceeded to tell me I needed to purchase additional parts for them to install to fix the problem. Klein Honda then proceeded to tell me to drive the car as everything is mechanically safe then not more then a day later the car failed to operate in the middle of a busy road. I have brought it in 4 times already and is currently in their shop. I do not have confidence they will fix it so I feel scammed out of 3,500$ as they did not fix the issue. I keep hearing stories from ex employees on how they operate and honestly it is a horrible place for service. I wouldn’t recommend this place at all.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Klein Honda in Everett

SALE GOING ON NOW Great Incentives and Offers! Experience the Unbeatable Value of our LIFETIME WARRANTY and LIFETIME TOWING COVERAGE included at NO COST. Plus 24/7 Roadside Assistance included for 3 yr/36k miles! We want your trade! Submit Get the Sale Price form on our website to receive our exclusive special sale pricing. We also provide an Express Sales option where you can start your express deal online today and save time at our dealership. The Never Ending Lifetime Warranty is good anywhere in the US and Canada and is for Unlimited Miles for as long as you own the vehicle.

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