AutoNation Honda Dulles in Sterling including address, phone, dealer reviews, directions, a map, inventory and more

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21715 Auto World Drive
Sterling, VA 20166

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Sales: 877-749-8842

Used Cars: 877-748-6010

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 8:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 8:00pm
Sat 8:00am – 5:00pm

Reviews of AutoNation Honda Dulles

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

1029 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bait and Switch

Reviewed by William S from Arlington VAAugust 28, 2021

Dishonest sales staff. They use Bait and Switch tactics. I made an appointment for an SUV advertised. I spoke on the phone before heading to the dealer and was told the vehicle was ready. Upon arriving, I was told that it was at the shop, but assured it was available. I told them that I liked the vehicle price and specifications and would like to apply , site unseen, to finance the unit. The salesman said I couldn't until I had driven the unit. I indicated I could wait or come the next day, to which I was told it would not be ready and they scheduled me for 3 days later. They then contacted me the next day saying it wasn't available, but they would show me "similar" units. More expensive units, of course. Buy your Honda at another dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi William, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

4.5 (out of 5)

Honda Accord 2017 Car Servicing on 19th June 2021

Reviewed by Imtiaz Alam from Ashburn, VirginiaJune 25, 2021

Aaron, the agent helped me with the Servicing of the car. He is knowledgeable. I am highly satisfied with his performance.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 4

Customer Service 5

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Service Center

Reviewed by Anonymous but satisfied customer from Sterling, VAJune 24, 2021

Friendly, efficient, courteous, and complete service. Had the oil changed after the car was sitting idle for almost a year during the pandemic. Also found out that there was a software upgrade needed for the CVT which was done at no charge.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About AutoNation Honda Dulles

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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