Casey Honda

POOR SERVICE!! This is a late review because now I don’t have a reason to not to warn other people. I purchased my car in 2022 from Asli and since then I’ve referred at least 10 people to her. The most recent referral was just last week. Even after she got promoted to the finance department I stayed loyal and continued bringing my business to her. While Asli was busy with another customer Stephen  a sales manager got involved in our deal (Abby and Amber was our salespeople). Unfortunately Stephen’s behavior was completely unprofessional. He treated us like children talking down to us as we were 5 years olds just because we didn’t like the color of a vehicle or maybe because we’re from Afghanistan? It felt like he didn’t believe my friends or I were capable of buying a car he tried to push us into something we didn’t want and raised his voice at us many times. It was disrespectful it’s not like we never bought a car from them. We decided to leave because we didn’t want to work with anyone but Asli. When she was available we came back and put a deposit and bought the car in cash despite the way we were treated. I came to service department yesterday   and learnt that she is not working there anymore. Nobody told me where she works  now. That’s incredibly disappointing not just for me but for all the future customers who would have come because of her. I’m confident I’m not the only one who feels this way. Customer service is everything and if this kind of treatment continues this store will keep losing loyal customers. Something clearly needs to change. Just a quick warning for everyone who will come to this store to buy a car, look wealthy or you will not be treated well by Stephen. We’re spending thousands of dollars not buying a piece of gum. When I also came to the service department to get my one tire fixed yesterday , I was initially told it would take about 2 hours but it ended up taking 9 hours. Let’s please be more accurate with time estimates. Service department also has to do better.

Disagreement over trade value of my trades was quickly resolved and the remaining process went very smooth and would recommend Casey Honda to relatives and close friends. Staff was great to my wife and I and look forward to working with Casey Group in the future for services and purchases/leases.

I'm not a fan of car dealerships, they've always been stressful and not my favorite places to spend time. But that all changed when I met my salesperson, Asli. Over the past three years, l've purchased three vehicles from her, and I want to share my experience because it's been nothing short of amazing. Some people think salespeople are sharks, but Asli proves that wrong. She's originally from Turkey and has a unique way of making every interaction enjoyable. She's incredibly accommodating, super friendly, makes you laugh, and is always trustworthy and professional. I'm not sure if it's her upbringing, her training at Casey Honda, or just her personality, but there's definitely something special about her! Thanks to Asli, Casey Honda has become one of my favorite places. Every referral l've sent her way has had the same outstanding experience, and she's never let me down. We're already planning to come back next year! Thank you, Asli, for being exceptional!