Nelson Honda

Dear Sir or Madam: I want to express my sincere appreciation and gratitude for the expert maintenance services that I have been receiving at Nelson Honda (2500 Greensboro Road, Martinsville, Virginia). I especially want to single out Beth Norman (Service Advisor) for her professional and courteous attitude and her expedient actions in resolving any maintenance problems that I have with my vehicle. Keep up the good work. Ken M. Easley

Absolute joke. Dont even bother trying to work a deal with these clowns. Tried to offer 3-4k below value for trade with snarky attitude. Seemed completely disinterested in actually selling a vehicle. Avoid!

First let me preface this by saying, Billy and Larry are great salesmen at Nelson Honda. Now the Service Department I can’t say the same thing. I took my car in for a routine oil change and rotation of tires. I was told “all four tires needed to be replaced asap.” I have a 2021 CRV with 24,000 miles on it. I was told at the oil change prior to this one that the tires were in great shape with normal wear. I got up the next day and took the car to a reputable establishment. The owner checked the tires and confirmed these did not need to be changed. I then went back to Nelson’s and spoke to the Service Manager who also looked at the tires and indicated these did not need to be changed and were a five out of ten, meaning have about 50% tire life. I have list complete confidence and trust in this company as I had the exact situation happen with my first Honda I bought at Nelson’s. I was told there were significant improvements made on the Service Department, but I personally don’t see it. I will be going elsewhere where I trust the professionals working on my car! I hope you do the same! Steer clear of this place!