7014 W Broad St
Henrico, VA 23294
Sales Department
| Sun | 11:00am – 3:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | 11:30am – 3:00pm |
| Mon | 7:30am – 6:30pm |
| Tue | 7:30am – 6:30pm |
| Wed | 7:30am – 6:30pm |
| Thu | 7:30am – 6:30pm |
| Fri | 7:30am – 6:30pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Henrico, VA that carry Honda
Overall Rating:
4.6 (out of 5)
98% recommend this dealer
593 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The website did not say one cannot schedule RECALL
The website did not say one cannot schedule RECALL services online. When I get there the advisor gave me a lot of grief about I chose a different service category. Then she continued to give me grief about setting up an appointment for waiting instead of dropping off the car. It's gotten so bad that I chose to leave instead of continuing dealing with her. Not all advisors are this unprofessional. Last time I was there Waylon Lloyd was very courteous and helpful.
Dealer Response
Hi Winefred Zamboni, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Maximum rating = 5
Good service
Went in for 40K and state inspection. Lloyd covered everything they plan to do. I waited in their lobby, which was nice, since the dealership had a quiet zone with chairs that had a swivel desk attached. They did a multi-point inspection. Lloyd stopped in to give me an update and did not pressure me into anything extra, which was wonderful. A great experience.
Dealer Response
Hello Bc, thank you; we appreciate your feedback!
Maximum rating = 5
State inspection
Steven Royal helped this time. He has been very helpful in previous times as well. I make a point of talking to him since he has been so helpful in the past. Bought this vehicle from West Broad in 2009. First Honda purchase was in early 80’s. Ann Dale was a service writer way back when! Great!!!
Dealer Response
Horace Lecky, we're happy you found our staff to be so supportive during your experience here at West Broad Honda.
Maximum rating = 5
West Broad Honda a Honda dealer in Richmond Virginia was built with one mission - Provide amenities to guarantee customer satisfaction before during and after the sale of our great Honda cars trucks and SUVS. We are one of the premier Honda dealers in Richmond and in the state of Virginia. Our commitment to customer service is second to none. We offer one of the most comprehensive Honda parts and Honda service departments. At West Broad Honda we believe in integrity and giving the customer a good value for their hard-earned money. Stop by and give us a chance to share our experience and Honda inventory with you.
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