Pohanka Honda of Fredericksburg

I had been hunting a specific model for a long time, waiting out pandemic-era prices and high interest rates. Honda started posting some fantastic deals and I compared across dealerships, finding that Pohanka of Fredericksburg offered promotional 48 month financing while other topped out at 36 months. Even though we are an hour away, we made the trip. I reached out online and came in. We had the pleasure of working with Nicholas Cash. Great name, even better service. I did a lot of research on sales techniques and while Nicholas definitely asked “what kind of budget” I wanted, he was totally fine when I told him I was looking for overall value (and dodged his questions as I learned to do!). Nicholas was extremely knowledgeable about the trims and also models—presenting a few things that would be less expensive with similar size/features. He was also flexible to show us the different trims—it was low pressure and helped assure there would be no surprises or disappointments. Working with Nick was easy, negotiating the final deal with the manager took limited rounds of back and forth. Working with the finance manager, Sabrina, was very easy and again, no pressure with the final round of “would you like these add ons.” She was very clear and helped get us out quickly while thoroughly explaining everything. When it was time to “move” Nick provided complimentary canvas bags, offered his assistance, and had the new vehicle parked next to the trade in to make it easy to load back up. My only complaint is that it did take a long time from in to out—there are definitely process efficiencies that could be introduced. If I could do it again, I’d bring snacks. To be fair, Nicholas did offer to grab us something while we were waiting to sign the final paperwork (we had already agreed so there wasn’t really incentive to go out of his way, haha). Finally, I do want to highlight that I got a great deal on a newly released vehicle—as confirmed by internet strangers, who we know are more honest than we would like them to be! I strongly recommend Nicholas and would definitely make the trip out to Pohanka again.

Our last deal with Pohanka Honda. We trade vehicles every 3 years and this isn't our first dealing with this company. But it's the last. They took nearly a month to pay off our 2021 HRV trade leaving us to make a payment on a vehicle we no longer owned. At first their Finance Manager told us we'd have to keep making payments, as it was our responsibility. Then they told us Honda Financial would refund our money. After waiting for that a couple weeks we called the General Manager. He acted as if we should have had a check coming from them already. Not the same attitude as the Finance Manager. We did manage to get most of our money refunded, but it's was a chore. We even had to go to Flow Honda to get the introduction to our New car that we weren't given at Pohanka Honda. Only finding out then our new car self drives.. 1

Excellent service. Good discussion with (James King) about which services should be performed on my 2007 CRV. Very, very knowledgeable and very attentive to my needs in keeping my CRV in good, mechanical shape. Great service and great tech. Thanks to James King and to Pohanka Honda in FBurg .