Pohanka Honda of Fredericksburg

I brought my van in to get the slide doors fixed. They called and said they found the problem and it would be $500 to fix. I gave them the OK. After I got it home, I realized that they didn't fix the problem. I called and they told me to bring it back in. They then said that what they had fixed (and charged me for) wasn't the problem and that it would cost $700 to fix the problem. Then they told me that it might not actually be the problem and I might have to keep coming in until the figure out what the problem is but I should fix what they thought might be it just in case it works!!!!

Best experience I have had at dealer. Everything was negotiated up front and their were zero surprises. They even went the extra mile to help with running boards Could not be happier with the experience.

First and foremost, my experience with the dealership was pretty good when I purchased an advertised Certified Pre-Owned 2016 Honda Accord in August of 2019. We initially couldn’t agree on a price so my wife and I walked away. The next morning Vivian continued to blow up my phone until they finally agreed to come down to the price we had asked for the night before. Besides that, the car was and has been great. While purchasing, they went on and on about the meticulous inspection the car has to go through to become a CPO Honda. It all sounded great. The issue was today. I went to Carmax to get an appraisal and while they were checking the engine bay, they said the car had been in a front end accident in the past and repaired. At first I didn’t believe them and told them the car went through CPO inspection and everything checked out. They showed me in the seams of the frame and radiator support where it had been re-welded, sealed and sprayed over. I still didn’t believe them and I asked to see another Accord they had on the lot and we examined the frame and radiator support area and sure enough there’s a big difference between a factory spot welded radiator support and mine. They even looked through the area where the fenders bolt onto and you can clearly say the primer that was used. Now I would’ve never known as the body shop did a great job from the outside and the carfax showed nothing reported. My issue is if it was a CPO car, did they really inspect it that meticulously? Just be weary about the vehicle history of the cars you purchase here, especially if they’re advertising it as a high and mighty CPO vehicle.