DARCARS Honda Fairfax

I wish there is a button for 0 star. The service was extremely bad and unprofessional. I had an appointment for an oil change and state inspection and I was waiting for 3 hours. After signed the paperwork and paying, I found that the car wasn't mine. The service assistant was rude, he showed me an invoice which was filled someone else's signature, and assumed that it was my signature, he demanded me to pay for the difference; otherwise, he won't release my car. I requested to talk to the manager. The service assistant said: the manager is not there, he also pointed his finger to me and said " I am not reasonable." They charged me 189.00 for labor. I told them that I am not going to pay for their ridiculous labor, they should adjust the number. I was there from 1:50 PM to 4:45 PM, I should be the one who charged them for my waited time. However, I did call 911 and asked the police involved in the dispute. Finally, the manager and the police came and agreed to release my car. I will not come back and never come back.

Excellent experience from start to finish. Samar was professional, knowledgeable, and truly listened to what my family needed. Amir runs a tight, honest operation and made sure everything was fair and smooth. Paul in finance was clear, efficient, and made the paperwork painless. Highly recommend this team—no pressure, no games, just great service.

Be careful when getting service done at this dealership. They show a clear lack of care and professionalism. I dropped my car off at 10 AM and never received a call to let me know it was finished. If I hadn’t shown up before closing, I wouldn’t have gotten my car back at all. The least they could do is notify customers when service is taking longer than expected so we can plan accordingly. This is the worst Honda dealership I have ever been to.