Colonial Honda

On Friday, October 25th I contacted Colonial Honda because I was interested in locating a 4WD 2015 Honda Pilot. Judd (the salesperson) said they only had a 2WD but that there was a 4WD available at their Colonial Chevy dealership and that he would have it brought over on Sunday. I didn't hear from him but followed up with a phone call around 1pm. He stated that he had indeed brought it over from the Chevy dealership. My wife and I drove to the Honda dealership to take a look at it. We liked the Pilot but when we started discussing the price, Greg (the manager) said that he was unsure how much negotiating space he had on the vehicle and asked if he could call us on Monday with a quote. He said we would get in touch with us around 11am since Monday mornings can be busy. We said that would be fine. We heard nothing from him and around 4pm I called Judd to get an update. He did not know what was going on but did call me around 6pm with some numbers. They seemed high but said that I would let him know first thing in the morning which I did. Around 8:30, prior to their opening I called to tell him we would take the car. Judd said he would let Greg know. About an hour later I received a phone call from Judd stating that the Pilot was sent back to the Chevy dealer and it sold overnight. I called the Chevy dealership and it, in fact, hadn't sold! I then went down to the Chevy dealership and the salesperson informed me it was indeed still for sale! The process of looking at the vehicle took about 15 minutes. We then sat down in his office to discuss price. At that point someone called him out of his office and magically the Pilot was now sold. This process is unexplainable. I can't figure out why they wouldn't sell to me. I am not alleging a discrimination suit but something was incredibly, remarkably wrong. Poor communication perhaps but definitely extremely poor customer service

I purchased a 2017 Nissan Altima and this was the worst day of my life.... only had the car for 5 months (April 2019 i purchased) and it has been a problem since, i have been here several times complaining about the same problems but of course they send me away saying everythung us fine, they cant find things wrong. So now im here today, my brakes are squeaking, my rotors are roaring, and my tires have wire popping through.... i would never refer this car dealership to anyone.

I came in thinking I would not be successful in buying a car as I had been doing poorly in my car search prior to coming here. I was greeted by Louis Farley , who has outstanding customer service as a salesman , he did his best to make sure I explored all of my options . Then I had the pleasure of working with Keith Adams , who really lives up to his nickname "The Credit Boss", he worked very hard and went out of his way to make sure that he could meet my needs with financing, his results were better than my expectations. I really had a great car buying experience with this dealership, be sure to go here when you are ready to purchase a car. _