Honda of Chantilly

DO NOT BUY ANY ELECTRIC CAR FROM HONDA – WORST EXPERIENCE EVER Buying from Honda has been the biggest mistake of my life. They KNEW this was my first electric car, but they just wanted to make a sale, so they LIED to me. I even told them I’m a college student and asked if charging takes longer or if it’s like a Tesla. They told me, “Oh yeah, it’s basically the same.” That was a lie. In reality, it takes 1–2 HOURS just to charge from 0–80%, which is completely impractical and a huge waste of time for me. It wasn’t even a full month since I leased the car and I already had nearly 900 miles. When I went back to the dealership hoping to trade it in or switch to something with the same monthly payment, they wasted two hours of my time and gave me nothing. The sales manager wasn’t ready to help at all — instead of trying to satisfy the customer, they only thought about how they could benefit themselves. No customer satisfaction whatsoever. Before the sale they act nice and accommodating, but after they sell you the car, they don’t care about you at all. And the after-service is even worse. I brought my car in at around 14% because it had a “system high voltage” issue, and I expected them to at least charge it enough so I could drive home safely. They didn’t. They handed me a loaner car with a full tank — and when I returned it, I had to fill the tank myself, which I did. Yet they can’t even charge a customer’s car enough to get home. It’s not my fault the car needed service after only a few months, and they told me these electric cars barely need service — which was another lie. On top of that, when I was traveling I charged my car up to 96%. On my way back, it suddenly started showing “system high voltage” again and the car started smelling like burning. Thankfully I was with my family so we managed, but imagine if I was alone on the highway. I would’ve had to pull over, call them, wait for someone to come get the car, and deal with all that in the middle of the road. It’s dangerous, unsafe, and extremely risky. Now I’m stuck for two years with a car that I can’t take on long trips and have to waste hours charging every few days. The whole experience has been stressful and disappointing. Save yourself the regret — DO NOT BUY ANY ELECTRIC CAR FROM HONDA. Honda electric cars are not reliable and convenient, so if you’re buying an electric car, make sure you research it first. If you want an electric car, do not buy it from Honda. It’s the worst experience ever.

After visiting another Honda dealership in the area and being unimpressed, we came here to try to purchase a Honda pilot. It was a great experience and the Abraham was professional, knowledgeable, and chill. We got a reasonable deal and it was straightforward, fair, and easy. Made the experience more pleasant.

WARNING: Financial Deception, Vehicle Negligence, and Gross Managerial Misconduct I highly advise prospective buyers to avoid this dealership. My experience was an absolute failure of process, financial integrity, and basic customer service. 1. Financial Bait-and-Switch and Credit Abuse The sales process was compromised by a material breach of contract. I had a clear agreement for a 60-month term at 0% APR. On the day of delivery, this was unilaterally changed to a substantially worse 48-month term, a classic bait-and-switch executed at the final hour. Furthermore, the finance department executed three separate, unnecessary hard inquiries against my credit file in rapid succession, resulting in avoidable negative credit impact. 2. Gross Vehicle Negligence and Damage My new vehicle had an immaculate, pre-delivery black paint finish. Recognizing this, I issued explicit verbal instructions to multiple sales associates that the vehicle was not to be washed or put through any car wash. I was assured this instruction would be followed. Despite these guarantees, the vehicle was presented for delivery with the paint surface extensively marred, scratched, and covered in severe swirl marks. This indicates gross negligence and the use of a detrimental, substandard washing process by dealership staff, directly damaging a brand-new vehicle. 3. Arrogant Managerial Abandonment When I contacted General Sales Manager Ziad regarding the dealer-induced damage, he immediately denied liability, falsely claiming the marring was "factory standard." Following his instruction, I incurred a mandatory three-hour round trip to return the vehicle for inspection. I was then met by General Manager Jamal Edmonds, whose conduct was dismissive, unhelpful, and consistently unprofessional. Jamal minimized the damage, attributing the extensive marring to the vehicle's color and "normal" conditions. He refused to authorize professional third-party paint correction, instead offering only a non-guaranteed "hand buff" by in-house detailers he himself admitted would not yield a satisfactory result. He then suggested I was "better off doing it myself." His final, non-committal suggestion was to "participate in overseeing the quotes" for external work, without any binding commitment to contribution or reimbursement. Jamal concluded the interaction by stating he would be out of the office for the next two weeks and explicitly refused to designate any alternative management contact to handle the urgent and outstanding issue, effectively abandoning the resolution process. He then terminated the conversation by walking away and leaving me hanging after I asked if there was anyone else who can help, demonstrating a complete disregard for customer satisfaction and managerial responsibility. The cumulative failures from financial dishonesty to gross negligence to the arrogant abandonment by General Manager Jamal Edmonds demonstrate a severe and systemic lack of integrity. This dealership shows zero effort to correct problems they create. Avoid at all costs.