Safford Honda Arlington

Clayton Peyton was the sales representative we worked with throughout most of the day, and we would give him and his direct sales manager on a floor a 4.5 star rating. Unfortunately, our rating went down to 1 star based on the overall experience and specifically dealing with Allaith Althiabat, F&I Manager. Throughout the day, Clayton and his direct sales manager on the floor, whose name we did not get, were understanding to what we were looking for as well as our budget. Clayton listened to us and answered every question we had. He and his manager worked to get us a price we were comfortable with and we decided to accept their offer, which included all maintenance for the duration of the lease (3 years). It was when we were in the final signing stages with Allaith Althiabat, the F&I Manager, that things went downhill. He tried to renegotiate almost every aspect of the terms we had reached with the floor sales team and claimed that they couldn't offer maintenance that the floor team agreed to. We ultimately ended up with a monthly payment $30 higher than was initially agreed upon. We were unhappy with the change in price, and in the way that it was presented. Allaith was not understanding, was very condescending, and it came across as if he was trying to recoup discounts in other deceptive ways. Ultimately, we decided that because we liked the car so much we would go ahead an pay the additional $30/month. After the sale, we recalculated the monthly payment increase, the difference exceeds the additional price for the standard maintenance package. We are also finding discrepancies in the contract. The price of the vehicle does not match what Safford Brown is saying is owed at the end of the lease. The end of lease price far exceeds what should be owed on the car after the duration of the lease. The final stage of this process has left a poor impression of this dealership. When we have to buy our next car, we will not be returning. We only hope that the maintenance/service department takes great care of the car throughout the time of our lease.

Zaman made my car shopping and buying experience smooth, informative, and stress-free. He took the time to explain the differences between the various cars I was considering and carefully broke down the features of each model. He was transparent, patient, and clear when answering all of my questions. Since I hadn’t shopped for a car in nearly 20 years, it was a lot to take in, but Zaman made the process easy to understand. I am truly grateful for and appreciative of his time, knowledge, and help.

Customer service agents are always friendly, listen to my concerns and advise how they will be addressed. The service is done promptly and agent gives an accurate assessment of how long it will take. I feel I am given excellent service every time and am a very satisfied customer!