Larry H. Miller Honda Murray

I traded in my car on August 17, 2024, and initially, the experience was fantastic. I walked away with a new 2024 Honda, thanks to the professionalism of my sales agent, Steven, and finance guy, Serguei. Unfortunately, things took a significant turn for the worse. Two weeks later, I called my financial institution to confirm my old car was paid off, only to discover it hadn’t been. I waited another week, thinking the check might be delayed, but after three weeks, I contacted the dealership. I spoke to three different people, and no one could provide answers. Finally, a manager confirmed that the check had never been mailed! This was on 09/09/2024. To make matters worse, I was informed that I was still responsible for my car payment despite their oversight. My payment was $450 and the manager reassured me I'd get my money back once they sent the payment because the check payoff would be for the original amount that was agreed on for my old car. He also said the check would be overnighted to my financial institution and this conversation was on Monday, 09/09/2024 (3 weeks after I traded my car in). I call my financial institution on Wednesday, 09/11/2024 and my loan hadn't been paid off.... I call every day that week and nothing. I still had a loan balance. I decide to wait until the following Monday, 09/16/2024 to check if my loan balance was paid off and nothing. So I decide to call my financial institution again right before they closed and they said they finally got the check and confirmed it WASN'T OVERNIGHTED! Even though manager promised it would be...... And because the check was delayed the overage amount was only $380 and not $450 because of the interest that is accumulated daily. Later that week, I received a voicemail from Dona, saying my tags were ready for pickup. After driving over 30 minutes after work, I discovered that my tags weren’t there. The sales agent looked for about ten minutes but couldn’t find them and told me to call Dona to resolve it. I was incredibly frustrated at this point. The next day, I tried calling the front desk to reach Dona, but after multiple attempts and being routed back to the main menu, I decided to speak with a sales agent. He assured me that Dona was at her desk and would transfer me to her. I insisted on speaking to a manager instead, as I felt ignored. Ultimately, he promised to find Dona and get back to me. He revealed that the previous agent hadn’t even looked in the right place for my tags, which was infuriating. Of everyone I spoke to, this agent was the only one to apologize for the inconvenience. Not even the manager who messed up the check mailing offered an apology. The sales agent I was speaking to assured me he would personally hand me my tags when I arrived at the dealership, but there was nothing more he could do regarding the poor experience. In summary, the lack of communication and accountability at this dealership has been incredibly frustrating. I cannot recommend trading in a car here unless you’re prepared for lengthy delays and poor customer service. This has been the worst car buying experience I’ve ever had, and I’ll be sharing this review on multiple platforms. Thank you for reading.

Terrible experience with this dealership - the amount of incompetence and stupidity far exceeds the normal rate- stay away from this dealership at all costs

One of the worst service center experiences I’ve ever had. Total incompetence! When you call you’re on hold forever if you try to leave a message, the message box is full. One person I called about an old change contract refund told me one thing a month later a second person told me something entirely different. I would not buy a broken down bicycle from this place. absolutely horrible!