Honda Of San Marcos in San Marcos including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

4300 IH 35 South
San Marcos, TX 78666

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Sales: 512-392-1313

Used Cars: 512-392-1313

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 5:00pm

Reviews of Honda Of San Marcos

Overall Rating:

3.2 (out of 5)

56% recommend this dealer

9 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Aggressive after their Mistake

Reviewed by Downhome from San Marcos, TXSeptember 14, 2021

I made an appointment for 10:45am to get my oil changed. I arrived at that time and stood beside my car waiting to be checked in. An employee told me they would be right with me as they passed by helping someone else. Then I stood there for 20 minutes while others that arrived later were checked in before me. I was asked to move my car over to the check in line beside the one I was in to move it to the front of that line. As I waited for another 10 minutes they took my car back without asking me what I wanted done or so I thought. Actually they just moved my car to the back of the line. At this point I went inside to talk to the service manager. The first person I came upon was the manager. When I explained what had happened and how I have had service issues here before, he became aggravated. My guess is because he was the one that passed me by several times. We went out to check my car in. Before he even asked me my name to check me in, he said, "Are we going to be able to make you happy today?" I said, "At this point, no." He then refused to service my vehicle. His whole demeanor and tone was aggressive. I said I drove here and waited all this time, I want my car serviced. He aggressively said over and over, "only if we can make you happy." I felt like a hostage at this point, either waste my whole day driving to another Honda dealership or let them service my car. I told him to change the oil I would be waiting inside. He did not check my car in and just went back to helping other customers. I stood at the service desk and attempted to call the dealership directly. I wanted to speak to the actual manager. There is none. They only have a sales manager and a service manager. The service manager, whom I have been dealing with then finally came back to me to try to check my car again. He told me he would help me if I would stop making a scene. I had never once raised my voice or made an aggressive gestures. He was projecting his behaviors onto me. Some people cannot handle criticism but they should not be the ones handling your customer service. Since I felt like I had little choice at this point, I agreed to go back out to check my car in. I just wanted to be done with this establishment. This is when he decided to take one more passive-aggressive dig at me when he sarcastically said, "Is the oil change all you want done, I want to be sure since I missed you the first time?" I said, "I want you to do the normal process where you change the oil and then notify me what may need to be done after inspection." He again blew up saying he refused to service my vehicle. I went back inside demanding to talk to someone else. I have never been treated so poorly by someone for simply pointing out where they failed at service. He took me to the sales manager, still not the person above him. The sales manager listened patiently and assured me everything would be taken care of correctly. I told him the other issues I've had here with rude service reps and that they always leave the inner part of the glovebox unlatched after checking the in cabin air filter. He again assured me he would address these issues with the proper people. This was too little too late for me to continue using them to service my Honda. I am on my 3rd new Honda, 2 Fits now an Accord. I lived in Alabama until the past two years and have always had great service there, no matter which Honda dealership. They were always friendly, and I never had service issues. Absolutely one of the reasons I have stuck with Honda. There has never been a visit to San Marcos Honda where there was not an issue. The service reps are often rude, it takes 3 hours to get an oil change no matter the time of day even with an appointment, and then you have issues with the service itself. I was already on the fence about taking my car to Austin to have it serviced instead of San Marcos. I will not be returning here for sure now.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 3

Maximum rating = 5

1.7 (out of 5)

They lied to me. Lifetime deal breaker.

Reviewed by onemad from San Marcos, TXApril 09, 2020

I got burned. I recently purchased a 2014 Pilot with 83k on it. I bought it as is with a promise that if anything major went wrong in a short period of time they would cover the labor and I would supply the parts. Well two weeks and less that 2000 miles later the hydraulic tensioner for the timing belt failed rendering the car useless. I called and left messages for the salesman to call back and he never did. I had to call 5 times to get a response. I texted back and forth with the salesman several times and often he wouldn't respond for days if at all. His voicemail was full and I couldn't leave messages. When he finally started communicating with me the responses were slow and worthless. The origional offer of labor was recended. I asked for them to at least sell me the parts at cost and they agreed. The price they gave me for the parts required to make the repair was more than double what I could purchase them for at other honda dealerships. I just ordered the parts from Honda Parts Now for less than half the price they quoted so I can get this thing back on the road. They should have made it right but did not. I will not be going back and will let everyone I know to stay away as they blatantly lied to me to make a sale then gave me the run around for 3 weeks.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.6 (out of 5)

Timing Belt Seal

Reviewed by Chirs F. from San Macos, TXFebruary 24, 2015

I recently took my car in for its annual inspection. During that inspection, several issues were found. One of which was a Timing Belt seal leak. A year and a half ago my wife and I moved to NC from TX for my job. Before we left I had my car go through Honda's 200,000 mile maintenance and had a Timing belt replaced. For those of you that are not familiar with the replacing of a timing belt, it is not just the belt, but a whole kit including the seals. The total price of the Kit and labor comes out to $900.00. Even though Honda was more costly than other mechanics in the area, I choose to have the work done through Honda of San Marcos because we trusted the "Honda certified maintenance" and also because it was our home dealership. As most of you know, my wife and I are from San Marcos and have very deep roots there. We wanted to make sure that it was done right and that we could rest easy while being away. Within the last year and a half the car was shipped to NC and has been driven to and from work. The mileage at the time of the Timing Belt replacement was 203,609 miles, the mileage now is 213,610 miles. I have logged a total of 10,000 miles since our move. Timing Belts are meant to last 70,000 miles before recommended replacement. At my rate of driving that would have been 10 years. I called the dealership in San Marcos to find out what can be done about the faulty seal. According to the Service Manger there, NOTHING can be done. Honda of San Marcos? policy is 12 month or 12,000 miles warranty on all works. I find that terribly convenient for Honda because most issues that are not of catastrophic nature are only found during maintenance and inspection. I cannot recommend a dealership that does not stand behind its work or parts. This problem would have not been found if not for the annual 12 month inspection process in NC. We are now out $900.00 that we originally spent with Honda of San Marcos and looking at another $600.00 to have this replaced in NC.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 2

Customer Service 2

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Honda Of San Marcos

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