1550 I-30 Frontage Rd
Rockwall, TX 75087

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Sales: 469-694-7663

Used Cars: 469-221-9568

Reviews of Honda Cars of Rockwall

Overall Rating:

4.8 (out of 5)

94% recommend this dealer

1155 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Buyer, beware this dealership uses bait and switch

Reviewed by Randy Moore from Whitehouse TexasJanuary 07, 2024

Buyer, beware this dealership uses bait and switch tactics. I told Adrian “ your car guy’ Walker that I was two hours away and didn’t want to drive four hours round-trip unless we had a firm deal. We agreed on a price and I told him I’m on my way and He said great ask me when you get here. I get there and was told the vehicle has been sold, but they have another I might be interested in. Just another dishonest dealership. They will leave the same cookie-cutter comments when they see this LMAO

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Randy, We regret to hear about your recent experience at our dealership. It's never our intention to mislead or disappoint anyone who visits us and we take feedback like this very seriously. I understand your frustration and I apologize that you felt we wasted your time. We'd appreciate the opportunity to discuss what happened in more detail so that we can address any issues directly. You can reach me using the contact below. Best, Dave Tunnell Cell: 972-670-7219 davidt@hondacarsofrockwall.com Assistant General Manager

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

John Williams was a great salesman that was not pushy.

Reviewed by KwpoundsDecember 06, 2023

John Williams was a great salesman that was not pushy. He allowed us to look around and stayed available for any questions without being right in our faces the whole time.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We're glad to know you had a positive experience with our sales team at Honda Cars of Rockwall. We strive for a relaxed and informative environment, so it's great that John was able to assist without being pushy. Thanks for the review!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Mr.Chad Molock is the only person I trust with my car

Reviewed by Kyungeun ParkNovember 20, 2023

Mr.Chad Molock is the only person I trust with my car here. His service is high class and five stars all the way. I was driving down the highway today and heard a strange noise coming from my car, so I quickly had my car towed to Honda Rockwall. I met Chad Molok, who always takes great care of my car, explained the situation, and he quickly found the cause and fixed it perfectly. All I had to do was sit in the waiting room and wait. The repair time was also quick. Also, the last time I had a problem with a wheel on my car, I went to Chad and he answered all my questions and fixed my car perfectly with no problems. He is courteous, knowledgeable, and honest. Because of Chad's professionalism and the customer satisfaction service he provides, I will continue to service my car at Honda Rockwall in the future.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We're so glad to know that Chad has been able to provide top-notch service for your vehicle at Honda Cars of Rockwall. It's great hearing how he was able to quickly and efficiently address the issues you were experiencing. We appreciate your trust in us, and look forward to assisting with any future car needs!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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