Tower Honda of Longview

Went in looking to buy a new civic. Salesman Carlos quoted 14k over the sticker price. After putting a deposit down and waiting a month for the car to arrive I sat down with the finance consultant and discussed that I wanted to remove some of the add ons. he removed both the VSC &GAP add ons but explained he could not remove the 3k pro pack(nitrogen tires , tint and other accessories) Due to the market being how it is now. Now keep in mind I was already laying 4K in Mark adjustments. I let him know I wouldn’t be purchasing the car if they could not remove the pro pack . He proceeded to get another finance consultant and they both informed me they couldn’t remove the pro pack . I then said that was fine and I wouldn’t purchase the car. The other finance consultant then proceeded to go to the lobby and tell WE GOT A CIVIC FOR SELL NOW. I was leaving and went back to get my deposit. After getting my deposit I was walking through the main lobby where I over heard the finance consultant speaking I’ll things about me. I’m not upset and then not removing the extra add ons I understand it’s the industry I’m upset that the finance consultant conducted himself the way he did. The least he could have done was have the respect to speak I’ll of me after I left the dealership . I don’t recommend this dealership at all, very disrespectful.

Always receive the best care through my service tech, Shannon Gonzales! Works with exceptional integrity and professionalism! Feel very welcomed and at home! Makes having a Honda even better and getting my vehicle serviced worthwhile!

After my car was finally totaled, I had only 3 days to find a used Murano to replace my old one. Because of current supply issues that was not an easy task. Tower Honda had one in stock with low mileage and was the closest to my home which was an hour's drive. Mark Levra and the finance person were incredible in getting me into that car driving it home within an 2 hours. I didn't have the settlement for the totaled car yet so they let me write them a check for that amount and agreed to hold it until they heard from me once my settlement check cleared my bank. Talk about trust! After a quick clean up service on the car, Mark drove the Murano and met me at the Enterprise car rental to turn in the rental and I drove home with my new beautiful Murano. Could not have been any easier. One thing I will say is that there was no negotiating in the price, which I expected because of the low inventory every dealership is experiencing right now. Over all, it was a great experience and saved me from having to drive up to 3 hours away in 3 different directions looking at similar cars. I am a happy customer!