Honda
New Car Dealership in Longview, TX
Overall Rating
4.3/5
Read dealer reviews
Our Goal is to Offer a Fun, Hassle Free Automotive Experience in both Sales and Service! Need financing on a Honda in the East Texas region, including Tyler, Longview, or Marshall TX? Our financial specialist at Tower Honda of Longview are available to help you today. Trust Tower Honda of Longview to work with you to obtain financing in the East Texas region. With years of experience in securing low rate, long-term loans and leases, you will get a financing package that suits your needs and will fit your budget. Our team of finance experts will expertly walk you through the entire process. Call us today!
Tower Honda of Longview also has a service department if you need ongoing support with your new Honda, Tower Honda of Longview has Honda-trained mechanics and uses the highest quality parts. If you are in Longview, Tower Honda of Longview should be your dealership!
Tower Honda of Longview Reviews
Overall Rating
4.3/5
20 out of 25 people recommended this dealer
Superb service beyond my expectations!
Reviewed by Lisa H
in Bridge city, TX
September 20, 2020
I decided to trade in my Pilot rather than have it repaired. I saw a newer Pilot I liked so I bought it. When I got home I realized there was a problem.
Chris sent a driver to my home, 200 miles away to get my Pilot so the problem can be fixed.
The end result was a very positive experience. Chris handled the issue with professionalism and integrity and made me a happy customer.
This is my 4th Pilot and have always had outstanding customer service. Thank you Chris and Tower Honda.
Rude service
Reviewed by Madison
in Longview Tx
September 03, 2020
Brought my car into to get serviced due to the fact I had 7 different service lights on. I had service advisor Shannon. I asked her if it was possible for me to have a loner while they fixed it so I could get errands done and she said they had none. So I said okay and waited for someone to come get me. They had the problem fixed in a few hours and I went back and picked it up. A few days later my car was having problems starting and the lights on the dash were flashing and now I was having problems with my ac as well as the temp gage. I took it back to get serviced and asked for a loaner car again because I had no one to come get me this time. She said they again had none, so I asked to speak with Ken the supervisor. I told him everything that had happened and instead of apologizing about them not having any cars to give to me to use while my car was being serviced he said he wouldn’t loan me one even if he had any. When I asked him why, he said previously when I had a loaner car I while my car was being service for a month and a half I brought it back “trashed”. Mind you, I have a one year old. While using the loner she knocked her cup over and spilled some milk in the seat that i tried to clean as best i could. When the service advisor had called and said they finally got to the part I need for the first problem they said they’d have it fixed by Monday. It was a Thursday or a Friday. I thought I would have time to get the car cleaned before returning. They then called me back that day 30 mins before they closed saying my car was ready. Instead of sending me a bill or telling me that next time I would be charged he decided I would not be allowed to use a loaner again. Then said that it cost him $150 to clean the car, which I’m positive it didn’t cost due to the fact that they have a detailing department to clean cars that are brought in and used especially because of Covid now. My whole family has Honda’s. We’ve bought 4 cars in the past 5 years brand new from this dealership and we will not be purchasing another, nor taking it to get serviced here anymore due to the poor service and flat out rude customer service that I received from Ken.
My daughters first car
Reviewed by Jeffery Nichols
in Lone Star, TX
May 05, 2018
I submitted an app online looking for a car for my teenage daughter and this will be her very first car. Was contacted by Jeff in sales, he covered everything thing I had written and immediately starting helping me. No hassle, everything went smoothly and I met Danny the finance manager and he was AWSOME just like Jeff. They both listened to my needs and I purchased a 2019 Honda Fit and when I signed all the paperwork Lenny the finance manager was also easy to deal with and went over everything with me making sure he answered all my questions. This dealership is the best I have ever dealt with and my only complaint is that I waited so long to go see them. Thank you Tower Honda of Longview.
