Big Star Honda in Houston including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

11200 Gulf Fwy
Houston, TX 77034

Get Directions

Sales: 888-363-1674

Used Cars: 888-354-5006

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Big Star Honda

Overall Rating:

4.4 (out of 5)

84% recommend this dealer

584 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Very bad customer treatment & Bad services.

Reviewed by joly mattSeptember 24, 2022

Very bad customer treatment & Bad services. I was a customer since last 3+ years. Last oil change at this place damaged my car oil pan and this was found when I did the next change at a different place. Took the car today to ask for help to verify the problem ; Instead of showing any assistance to verify the problem, they were quick to defend and trying to dismiss me from there . The desk staff was extremely rude and angry and approaching the manager , he behaved the same with and treated me very bad and completely unhelpful . At the end I figured, they were so afraid about their mistake done. This is not kind of customer experience I will expect from such a reputed CAR company. Please take my word, save your car and do not go to this to place for any service. For me this was the last time I will ever step into this horrible place with rude staff.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service, everyone was very nice and helpful!

Reviewed by bandarosaSeptember 12, 2022

Great service, everyone was very nice and helpful! I was very happy with my purchase.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Professional, knowledgeable, kind, interested in customer

Reviewed by Happy Customer September 04, 2022

Professional, knowledgeable, kind, interested in customer service and customer satisfaction. I am extremely happy with Big Star Honda.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Big Star Honda

Big Star Honda in Houston TX also serving Pasadena TX and Pearland TX is proud to be an automotive leader in our area. Since opening our doors Big Star Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

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  • No cost, no-hassle negotiation
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