Big Star Honda in Houston including address, phone, dealer reviews, directions, a map, inventory and more

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11200 Gulf Fwy
Houston, TX 77034

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Big Star Honda

Overall Rating:

4.4 (out of 5)

81% recommend this dealer

183 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BEWARE OF PAYING FOR THINGS YOU DID NOT REQUESTED

Reviewed by JACOB MG from HOUSTON TEXASMay 11, 2021

Be ready to pay for things you did not authorized or wanted, they charged 499.00 for window tinted i did not order, requested or wanted, i asked them to remove the charge and they said they could not, they charged me 1299.00 for aftermarket products that i did not requested or wanted, they charged me 800.00 for theft protection i did not wanted, I asked them to remove it and would not remove. The worst part is that they dont tell you about those charges untill after you apply for credit, and after they tell you about the charges and you ask to remove them they just told me that those charges come with the car. Its so sad that for a couple thousand dollars they loose a customer and some more that you could have recommended.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Jacob MG, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.5 (out of 5)

A Scam

Reviewed by Cswhite from Houston, TXJanuary 28, 2021

Do not give this place any of your business. A big scam in every way.. I had to replace my fuel injectors on a 2018 Honda Ridgeline with 38,000 miles. They wouldn't do anything to help and said I would need to contact Honda America afterwards. After three calls Nadine at Honda America also said they couldn't do anything.. I will do all I can to ensure that all contacts personal and through social networking (FB, etc.) never use this place.- unless assistance is provided.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Good deal

Reviewed by Dustin from Houston, TXJanuary 11, 2021

Juan helped me out with purchasing my vehicle. Very friendly and helpful. I recommend him if your looking for a quick purchase and a reliable vehicle

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Big Star Honda

Big Star Honda in Houston TX also serving Pasadena TX and Pearland TX is proud to be an automotive leader in our area. Since opening our doors Big Star Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

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