Big Star Honda

Geo, is the best salesperson who put faith back into dealerships and salespeople. He Kept every word promised and did an excellent job communicating, helping, and answering concerns. It was worth the 12 hr drive to do business with him. He should be promoted for going above and beyond his job. He was the last person to leave late at night and even helped move our things to the new car to complete his sale. Great salesperson and would make a great manager! The finance manager Brian was great too, helped make the buying process easy.

Honda of America is Unresponsive to a warranty fix related to Class Action Lawsuit for my vehicle. I am greatly disappointed and wish I could give American Honda and this dealership zero stars. They don’t deserve a single star because they don’t stand behind their product. Honda has continued to produce the Honda Odessey and other makes/models with defects that cause the piston rings to rotate and align which leads to spark plug fouling and engine misfiring. The exact problem that Big Star diagnosed on my vehicle. A successful class action lawsuit was won against Honda but I was told Honda didn’t issue a recall which has left millions of loyal customers in the cold with the piston ring defect. American Honda extended the warranty to include my model year, yet they have selectively excluded certain VIN numbers. This horrible problem warranted a recall. As elderly people we don’t drive a lot. Now that our Odessey has been driven more due to family illness the misfires have shown up. I’m not sure what Big Star did or didn’t do following their analysis, but the vehicle hasn’t been drivable since! I’m afraid of what may not have been put back together before they had me drive it home. American Honda did not even respond to the BBB complaint we filed against them (see below). It will now become my mission to warn consumers on social media and through every way possible that Honda doesn’t stand behind their vehicles and to avoid them or pay the cost. We are told this could be a $5000+ repair on a car with less than 147K miles. Big Star offered only about 10% off of this massive repair bill for a known problem. Without the additional $4500 we are still without a car. **** Dear C**** And B****B****: This message is in regard to your complaint submitted on 8/28/2025 against American Honda Motor Company Incorporated. Your complaint was assigned ID 238*******. Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond. BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter. Sincerely,

I had an amazing experience! The service was quick and I was given real time updates. Benjamin was very helpful!