Rudolph Honda

Our buying experience at Rudolph Honda was bittersweet. Salvador, who assisted us throughout the process, was very professional, helpful, and respectful of our time. He made the shopping experience comfortable and answered our questions thoroughly. However, things became disappointing when it came time to finalize the deal. We were informed that the 100,000-mile/7-year powertrain warranty Salvador had told us applied to the vehicle we wanted to purchase was actually not available for that vehicle, and Rudolph Honda was unable to honor that information. This misunderstanding significantly affected our decision and left us feeling frustrated at the end of what had otherwise been a positive experience. We appreciate Salvador’s professionalism, but clearer communication and honoring quoted terms would have made this a much better experience overall.

Showed them what another dealer a few hours away was offering, a 4k discount, the counter offer was a 4k discount with about 3900 dollars in add ons. Add ons worth maybe 400. They wouldn't budge. So I drove 4 hours cost me half a tank of gas .and 100 bucks for a hotel, good return on my money 4k in my pocket. It's worth the trip even an 8 hr drive is worth it. That's 4k and about 80 dollars a month in your pocket. They are decent people, and there to make money, I get it. But fair is fair.

Recall work was completed very promptly and wait time was not as long as originally expected.