El Paso Honda

More Than a 5 Star rating if there ever was one needed. The greatest fear of any motorist is having an emergency repair situation when traveling. I am not from El Paso but on the Friday the 26th of September an unfortunate circumstance concerning my 2025 Honda Accord bearly a month old needed some serious ER type service while traveling from Las Cruces back to my home town of San Antonio. I left Las Cruces at 4 a.m. and just as I was leaving El Paso I pulled off to get some gas. It was still dark and I misjudged a curb duing my exit/ entrance into the access into the gas station resulting in some serious under-carriage damage. I had to turnaorund and head to the nearest Honda dealership. God and his angles were watching over me. I was ther at the dealership an roughly anhour and a half before opening. There was a porterwaiting at the gate then Sally Zubi showed up to aid in opening up the dealership. She was so kind, caring and empathet to my situation and assured me that they would take care of me. Allowed me to use the facilities to try and relax. Nestor the parts dept. expert did a search and found exactly what was needed to get me back to SA safely and said it was a part that was rarely in stock but was on site. Then Richard Guzman and Bobby Dominguez arrived. This team of immeadiately gathered in the parts dept. and asked me to wait in the outer seating area. I was later called in and taken to the garage area. All but nestor were present and they had me take pics of the damage and told me the plan of what could be done to get me back safely and at what cost. These individuals have my highrest admiration and respect. They are in the people business to serve it just so happens it is in the auto indutry. Quality , empathy, and caring. They could have taken me for a ride but were so upfront and honest in there approach that they have restored my faith in the sevice industry in general. These are a special group of people and El Paso Honda is beyond blessed to have them in their emplyment. The city of El Paso has a gift in this dealership, bar none they are legit and are genuine in what they do for their cusomers. Thank you so much!!!

More Than a 5 Star rating if there ever was one needed. The greatest fear of any motorist is having an emergency repair situation when traveling. I am not from El Paso but on the Friday the 26th of September an unfortunate circumstance concerning my 2025 Honda Accord bearly a month old needed some serious ER type service while traveling from Las Cruces back to my home town of San Antonio. I left Las Cruces at 4 a.m. and just as I was leaving El Paso I pulled off to get some gas. It was still dark and I misjudged a curb duing my exit/ entrance into the access into the gas station resulting in some serious under-carriage damage. I had to turnaorund and head to the nearest Honda dealership. God and his angles were watching over me. I was ther at the dealership an roughly anhour and a half before opening. There was a porterwaiting at the gate then Sally Zubi showed up to aid in opening up the dealership. She was so kind, caring and empathet to my situation and assured me that they would take care of me. Allowed me to use the facilities to try and relax. Nestor the parts dept. expert did a search and found exactly what was needed to get me back to SA safely and said it was a part that was rarely in stock but was on site. Then Richard Guzman and Bobby Dominguez arrived. This team of immeadiately gathered in the parts dept. and asked me to wait in the outer seating area. I was later called in and taken to the garage area. All but nestor were present and they had me take pics of the damage and told me the plan of what could be done to get me back safely and at what cost. These individuals have my highrest admiration and respect. They are in the people business to serve it just so happens it is in the auto indutry. Quality , empathy, and caring. They could have taken me for a ride but were so upfront and honest in there approach that they have restored my faith in the sevice industry in general. These are a special group of people and El Paso Honda is beyond blessed to have them in their emplyment. The city of El Paso has a gift in this dealership, bar none they are legit and are genuine in what they do for their cusomers. Thank you so much!!!

Luis, the Auto Body Manager, was terrific in dealing with the repair of our 2022 CRV. He empathized with our frustration and explained in great detail the issues and we had a great outcome