Platinum Honda of Texoma

I bought a Honda Pilot this past week, after weeks of visiting other dealerships. As a woman, I was fed up with the treatment from other dealerships. The service was excellent and I feel I was treated respectfully and fair. James, David and Gavin were a delight to work with. Big thank you to all three.

Rule #1 in sales should be, “DO NOT undermine or pre judge a customer” and I think the movie Pretty Woman has a scene in Beverly Hills, where this happens……. I wanted the best sales person, so I vetted out a sales associate before I called the dealership and as luck had it, they happened to answer. I asked about “dealer add ons” and they were much lower than my local (friendly) dealership. The lady ran my trade and gave me a price sheet. I didn’t like the value for my trade as it was lower than several local bids I had gotten on paper. I was also asking to clarify a discount given. All correspondence was done on a Sunday and i expected a reply on Monday but she replied on a Sunday and asked that I come in for a trade eval in person and they’d discuss numbers in person on the vehicle I was inquring on. Everything was friendly and timely. I was impressed…… I drove the 45 miles north today, to be greeted by the associate in person. We struck up a feiendly albeit brief conversation while she got some docs and the keys for me. I told her I wanted to look at a different color than the one that she was pricing me on. I think that irritated her. The phone rang and she got word of a client coming to her from out of town. She seemed rushed and agitated by me for no reason. I was given the keys and took a drive while they looked at my trade. I noticed something of concern on the test drive and told her. She said it could be fixed. All true. As we walked in the dealership, she had a couple saying they’d wait on her to buy a car. I think a repeat customer. She was nice to them. She again tried to push the other unit on me. It was heavily hail damaged and I didn’t like the color. She handed me a sheet and said “heres where we are” and the numbers were okay, but my trade was the same as it was online. I balked at it and she grabbed the sheet of paper. Wadded it up and said “okay” and went to her other customer. Now. I have an offer for trade from my local Honda dealer on an undamaged unit with $2k more in trade allowance than you guys offered. I was not given a chance to negotiate anything or ask questions. She wanted no part of it. I guess I wasted her time, and she made me feel that way. I have not been treated that poorly or prejudged by very many people in my car buying experiences. It’s happened but not often and I never associate with those places again. I have bought well over 100 vehicles around the metroplex. I’ve been a lot of places. I am loyal to certain dealerships and I get treated good, regardless of their prices or if I buy from them or not. I stewed on how I was treated, the entire 45 minute drive home. I will pay more money to be treated better. That’s just how I am. Just like in Pretty Woman………”Big mistake. HUGE….” Because I will buy something in the next couple days. And it won’t be from Platinum Honda. Or from that sales associate initials DF.

Very knowledgeable and helpful… Evan was very polite and friendly. We enjoyed and appreciated the shortest time we have ever spent in a dealership making a deal. Thank you Evan!!!