5403 Lemmon Ave
Dallas, TX 75209
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:30pm |
| Tue | 8:30am – 7:30pm |
| Wed | 8:30am – 7:30pm |
| Thu | 8:30am – 7:30pm |
| Fri | 8:30am – 7:30pm |
| Sat | 8:30am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Dallas, TX that carry Honda
Showing the most recent reviews from Cars.com and DealerRater.
Worst dealership Ever!
Worst dealership Ever!!! They sold me a vehicle with oil leaks and a bad engine for $20,000 they misrepresented this vehicle which is Auto Fraud this company is a scam and all about MONEY I promise they gonna pay for all of my inconvenience I’ve been having with the vehicle, that they wouldn’t take back on several occasions and they do add hidden fees to your contract without disclosing it with you throw the whole company away.
Dealer Response
Hello Latasha, Thank you for sharing your thoughts. All vehicles are thoroughly inspected before sale, and pricing, financing, and any applicable fees are fully disclosed and agreed upon prior to purchase. We take these types of accusations very seriously and encourage you to contact us directly with any documentation so we can review your concerns in detail. Please feel free to use the contact below to get in touch. Best, Vartan Mikhitarov vartanmikhitarov@lithia.com New Vehicle Sales Manager
Maximum rating = 5
Asked multiple times for photos of the auto in which I
Asked multiple times for photos of the auto in which I was interested .. only had 2 stock photos.. assured I would get them.. never did..sent to sales and contacted by different person and asked again .. still no photos .. Also asked for info on title (as is it clean?) said they would check but never responded .. was finally sent pics of completely different cars.. contacted by third person checking on my experience and provided feedback .. then silence .. I thought this was a legitimate dealership .. guess they were pushing a salvaged car and tried the bait/switch
Dealer Response
Hello Sean, We regret to hear about your recent experience at our dealership. This is definitely not the level of service we aim to provide and I apologize for any miscommunication or oversight on our part. I'd like to help resolve this issue personally; please reach out when you can. Thank you, Michael Ackels michaelackels@lithia.com
Maximum rating = 5
Never again. Do not get a used car here.
Do not buy a used car here. They hide defects in their cars, don’t give you everything you are buying, try to sell you on a bunch of crap fees, then claim to discount or remove those fees verbally, but do not remove them in the final contract. In my case, I bought a Mazda CX-5 that had a dent repair that they acknowledged, but later I found that they had just used glue to secure the front bumper rather than use original screws, and left a panel out of alignment so the door scrapes when opened. They tacked on the full price of $1000 for LoJack, which is don't need, and $1000 for the xx permaplate, which I didn't want. The finance guy told me they would remove those services and charges, but when the financing came in those charges were there. They also gave me only one fob for the car, and the fob itself was damaged, having no case. A back up fob for this car costs about $420. So I had to buy a new case for the original fob, And if I want a back up, it is going to set me back that $420. Shady place. Never again.
Dealer Response
Hello David, It is regrettable to learn about your dissatisfaction surrounding your recent vehicle purchase experience. We certainly don't want any customer feeling like they were misled or treated unfairly during their purchase process with us. Let me look into these issues for you - please reach out at your earliest convenience so we can discuss further steps towards a resolution together. Thanks, Wes Gerhardt wesleygerhardt@lithia.com 469-949-0014 General Sales Manager
Maximum rating = 5
At John Eagle Honda of Dallas, we're more than just a car dealership in Dallas. We're also members of the greater Plano, Irving, Mesquite and Arlington communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Honda sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Find out what your used car is worth with our appraisal tool.