Economy Honda Superstore in Chattanooga including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

6001 Lee Highway
Chattanooga, TN 37421

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Sales: 888-552-1439

Used Cars: 888-789-8966

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Economy Honda Superstore

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1860 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

I consistently take my Hondas to this dealership to be

Reviewed by RR5258July 18, 2022

I consistently take my Hondas to this dealership to be serviced, especially at the major intervals that require timing belt replacements, etc. I am saddened to say that I will no longer be doing so. I took the vehicle in to be serviced according to the maintenance minder. However, Addison Webb approved work on my ticket that we NEVER discussed, aside from a tire rotation, oil change, and drive belt. I asked to have an inspection done and to be notified of anything else that may be recommended at this time. When they sent the digital approval contract, suddenly I am looking at almost $4000 worth of “critical work.” When I attempted to decline the add-ons on the digital contract, to my dismay, I could not decline certain services that he approved on my ticket. Not only did we NEVER discuss said services, but I also had NOT signed the service agreement before Addison told the technician to begin work on the vehicle. I refused and told them I would come get the key and car and take it to a different Honda dealership. BUT they had already drained my coolant (which was never agreed to nor discussed) and then they left it that way at the end of the day. They have cost me time and money, along with their technician’s time. I have never had an experience this poor at this dealership, and it is highly suspect and unethical to start work on a vehicle without signed approval. Especially when it was never part of the work the vehicle was brought in for. I am angry and saddened at the mood and tone of the service department now, and I feel considerably disrespected and blindsided by this move. I will NEVER take my vehicle there for service again, and when it’s time for a new car, I can attest that I will NOT consider Economy Honda. The only positive here is that Ritchie was willing to listen to my concerns and have my car ready to pick up tomorrow. We have agreed that I will pay for the oil change, and they will eat the cost of the coolant service that I did not authorize. Such a ridiculous and needless amount of stress this added to my day. SMH…

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to make this up to you. Please contact our manager at (423) 381-6429 so we can make your experience a positive one.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Awesome Experience!!

Reviewed by Kimberly Kirk from Chattanooga, TNJuly 18, 2022

Too many times we dont give credit where credit is due. We are too quick in this world to tell everyone we know about our bad experience and we don't say enough about our good experiences We had an INCREDIBLE experience dealing with the guys at Economy Honda Superstore. Our salesman Sal Greco really went above and beyond to help us find the car right for us and educate us about every feature she had. Our finance manager Allan Moll did a great job finding us a rate and payment we were happy with and providing a very transparent deal. The experience was not the dreaded car buying experience everyone expects they really took care of us and I cannot shout their praises enough. If you're in the market for a new or used car go check them out ask for Sal and Allan and I promise you will have the best car buying experience of your life!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello, thank you for rating us so highly! It is fantastic to see a rating like this!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

If I could give zero stars, I would.

Reviewed by shinchJuly 17, 2022

If I could give zero stars, I would. By far the worst experience I have ever had at a car dealership. The finance department sent out our credit information to several other financial places without our written permission. We gave Economy Honda only the permission, but one of their employees took it upon himself to check the boxes releasing the permission to send out our personal credit information. This resulted in 5 hard inquiries for 2 different people, which results in Honda Economy earning commision off of sending out your credit info. When confronted about the issue, the employees were extremely belittling, disrespectful, and found no fault in their actions. Currently working with the BBB to get the issue resolved because they refuse to accept responsibility for their actions and admit their wrong doing. Please svoid this place at all costs! They have several other complaints filed with the Better Business Bureau and other finacial services that monitor credit fraud. The entire encounter was suspicious and as soon as you begin to show that you refuse to be treated poorly, their attitudes begin to show. I will continue to update reviews based on how this issue is handled.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Stephanie, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (423) 381-6429 so we can work towards a resolution. We look forward to hearing from you.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Economy Honda Superstore

Why Buy From Economy Honda Superstore???

Our goal is for you to become an Economy Honda customer for life by providing you with the most hassle-free automobile shopping purchasing servicing and ownership experience possible. We are very fortunate to represent a brand we believe in; Honda is the industry standard for Quality Durability Reliability and Low Cost of Ownership. A product this good deserves to be backed up by a world-class customer service experience and that's what we will provide you when you choose to do business with Economy Honda Superstore.

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