Stokes Honda North in Charleston including address, phone, dealer reviews, directions, a map, inventory and more

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8650 Rivers Avenue
Charleston, SC 29406

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 9:00pm
Tue 7:30am – 9:00pm
Wed 7:30am – 9:00pm
Thu 7:30am – 9:00pm
Fri 7:30am – 9:00pm
Sat 8:00am – 5:00pm

Reviews of Stokes Honda North

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

936 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

STOKES HONDA IS NOT WORTH YOUR TIME - THEY WILL RO

Reviewed by Michaela from RaleighSeptember 12, 2021

Stokes Honda provided the worst customer service I have ever experienced. First, I bought a car with them a year and a half ago. Everything was dandy. They were more than helpful. Until it became apparent they sold me a complete lemon! I came home for a funeral this past weekend to have my transmission fail. I brought it into Stokes based on my good experiences prior. I regret this wholeheartedly since I was initially quoted $7000 for repairs and then pawned off between salespeople when it became clear they could not make any more money off of me. Not only did they completely leave me in the dust, but they were also condescending and belittling. I can specifically call out Kathleen, Gary, Joe, and Rodney, who, as a team, destroyed my faith in Honda. Kathleen was unhelpful and avoidant. Gary accused me of not servicing my car at all in my ownership, despite me keeping all receipts of maintenance. Joe was equivalent to Oz behind the curtain - all-powerful but nowhere to be found. I'm beginning to think Joe doesn't exist and is just the sales department's fake scapegoat. And Rodney... Rodney was all smiles when I was buying the car and all accusing when I needed help. I could go on and on but I save y'all the time. STOKES HONDA IS NOT WORTH YOUR TIME - THEY WILL ROB YOU.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

POOR customer service/ CONSUMER BEWARE

Reviewed by Unhappy customer from North CharlestonAugust 23, 2021

In an effort to preserve my older Accord I started going to this location. Before I took my car to them I was not having any issues other than my air conditioner. I simply wanted to do some things on the list of suggested services they've given because I did not want to buy a new car. I had the air conditioning and components done,all leaks,oil pan, and brought it back for service an oil change. So within 5 months I'd been there a lot. And granted after having the AC done and the oil pan I did have to take my car back a couple times for them to do things but nothing that really causing the alarm because it didn't cost me anything for them to go back and do you know the little stuff so I was comfortable. About a week after my oil change and several thousands of dollars during this pandemic the car runs hot and the radiator melts. No alarm, no dash light, no warning. Because I've been using this location to service the the car I had it towed there because I failed to understand how it can run hot and I just had my oil change everything was fine. I even spoke to the advisor about the radiator flush because it is a little bit older model car and they advised me not to do it if I haven't done it within a certain number of miles because it could lead to additional issues with the car thought nothing else of it went on my way.I didn't think I needed to check the oil stick since I just had my oil change maybe a week prior or the fluids because I shouldn't have any leaks,no fluid on my driveway nothing to cause any alarm. Not only can they not tell me why it happened I have yet to speak to the manager my car is still on their lot. What I brought my car to them to prevent I feel they caused. The one lady manager who spoke to my husband which he said was unprofessional and rude is really the only contact because after speaking to the advisor who had been helping me it pretty much went silent. This is a poor customer service experience and definitely doesn't build lifetime customers because. In trusting you to assist me I ultimately feel like I've wasted my money and now I have to Shell out some more to buy another vehicle. I'm going to slap in the face even if it was not their fault having some empathy assisting with solutions because I entrusted you to help me preserve the car. The lack of service or support after the fact does not exist.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 3

Customer Service 1

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

My favorite sales person

Reviewed by My CRV from Summerville,SCAugust 05, 2021

I had an Amazing experience with Jada, she is a 5 star sales person and friend. I will recommend her to all my friends looking to buy a Honda.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Stokes Honda North

Stokes Honda North is part of the Stokes Automotive Group which has been serving the greater Charleston area for over 50 years! As one of the area's oldest continuously family owned and operated automobile dealerships we are proud to be a customer recommended establishment that always exceeds expectations to provide a fantastic car buying experience.

Here at Stokes Honda North we have an extensive inventory of all Honda models. Our friendly staff members are approachable enthusiastic and knowledgeable about the Honda brand and each vehicle to ensure you get the right vehicle you are looking for.

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