Saccucci Honda

Bill MItchell was an excellent salesman. I am very satisfied. This is the 6th car I bought at Saccucci .

I just purchased my second new vehicle from Saccucci and they could not make it easier or more pleasant of an experience. It’s not your typical dealership and Pat McLaughlin in sales is fabulous to deal with. He made it stressless, didn’t push coverage on me that I didn’t want and was just overall a joy to deal with. He even offered to come in on his day off if I had to pick up my car on that day. This is the only Honda dealership you should be dealing with. I’ve dealt with other local ones and don’t like how they operate.

On Sunday, August 7th, as my husband and I were driving our one year old Honda CR-V to the Newport Jazz Festival, we started to hear some odd sounds whenever we drove over a bump. My husband parked at one point and looked under the car and found that our splash guard underneath the car was the culprit. We were almost at Newport, so we decided to enjoy our day of jazz and window-shopping and then called the general number of the Honda road repair people, who suggested that we visit the Saccucci Honda dealership, which was on our way home. Usually, I dread being at a car dealership, enduring the slow wait for the completion of car repairs. But what a surprisingly pleasant experience greeted me at the Saccucci Honda dealership near Newport. First of all, a friendly golden retriever welcomed us when we walked into the waiting room. It even sat obediently so as to earn a doggy biscuit. I enjoyed petting the friendly, tail-wagging creature, who roamed around freely, dispensing affection and companionship. Apparently, there are other dogs as well, though I didn’t see them. I assume that if a client is allergic to dog dander, the dogs are corralled into a special “dander-free” area for them. As a dog-lover who lost my beloved black lab, Spartacus, two years ago, I was thrilled to have the opportunity to interact with this friendly pup. I had pleasant conversations with two older men in the waiting room, who also dog turned out to be dog-lovers. Ordinarily, I seldom talk to strangers in a car dealership. Within less than an hour, we learned that our splash guard had been hanging down, with the retainers not held in place. The repairman noted that it looked like the previous mechanic at our Honda dealership in Massachusetts had screwed up during our recent visit there, so they diagnosed our problem waived our bill, urging us to return to the previous dealership to have it fixed. The canine ambassador broke the ice and enabled me to enjoy two conversations with other canine fans that made the time fly. Needless to say, I was so impressed that the people at Saccucci dealership willingly took responsibility for our problem, even though they had not caused it. I heartily recommend visiting this dealership, if you are ever near Newport. Having friendly dogs roaming as ambassadors in a car dealership is a brilliant idea. I hope other dealerships pick up on this practice. After two years of Covid, we all need to start socializing again. *****Well done, Saccucci Honda!!! And I’m not related to any of the staff either. Ellen Argyros