Reedman Toll Honda of Downingtown

I nor my family will ever put up with the rudeness and poor service from the “service provider” Kevin. They lost a long term customer. We are in the market for a new Honda or Subaru but will not consider purchasing from Reedman Toll since they do not seem to correct issues of how customers are treated by their representatives.

Don’t waste your time! The salesman kept us waiting 3 hrs. And the deal wasn’t complete! We told him we had to leave. Needless to say we didn’t go back! What a chaotic mess. It’s a shame because we have dealt with this dealership for over 20 years when it was Roberts. No problems at all. Then ReedmanToll takes it over and it has gone downhill quickly. They are unprofessional and totally lack customer service. They like playing games and seem to not know what they are doing. I’ll take my business elsewhere and get treated as customers should.

I am extremely disappointed in the repair service performed on my car at this dealership. In September of 2019, I took my 2011 Honda CRV in for repair on the air conditioning which ceased to work. They replaced the condenser and valve and billed me at $972. The air conditioning worked until June, 2020 when it started to give off only warm air. I took it back to the service department on June 26 and told them it had once again stopped working. I told the service rep that I did not think I would have to pay anything further, since the original repair lasted for less than one year. He explained that they would examine the unit to determine whether another part of the unit needed to be replaced. This they did and told me that the relay had to be replaced. For this, I was charged $269. I used the now functioning air conditioning a few times during the next week. When I turned the unit on Friday, July 3, it was giving only warm air. At this point, I am out $1241 and have a useless air conditioning system in my car. My wife and I have been customers at this dealership for more than twenty years buying their Honda vehicles and having them serviced according to the Honda preventive maintenance schedule. That business relationship has now stopped; we are going to take our business to reputable mechanics.