665 Evans City Rd
Butler, PA 16001

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Sales: 724-482-2156

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 5:30pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:30pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 5:30pm
Thu 8:00am – 8:00pm
Fri 8:00am – 5:30pm
Sat 9:00am – 3:00pm

Reviews of Honda North

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Buying great, service no so much

Reviewed by Jeff in Cranberry from Cranberry Twp, PAApril 10, 2023

The initial purchase was a good experience, fair price and decent trade in value. The last 2 times I tried using their scheduling "app" on their website is basically useless. Why not show available time slots? You take a guess on when they have availability and hope they call you back with good news. The last 2 times the service experience was lacking. Taken in for a recall and they left the hood too lose, to the point my wife would not drive the car. I had to take it back (22 miles each way) to get it tightened. Today I wanted to get service prior to the drivetrain warranty expiring (2018 Pilot). Lead time was 18, yes 18 days. Are you kidding me? I will get this Honda and my next Honda serviced elsewhere.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 2

Buying Process 5

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

One satisfied Customer

Reviewed by D. Bock from Pittsburgh, PAFebruary 04, 2023

While I’m very pleased with my new car purchase, the personal attention and professionalism shown me by Clint, Clayton, and Ashley made the day a truly satisfying experience. This dealership understands the importance of working with satisfied customers. I would recommend Honda North without reservation to those looking to buy an auto.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service N/A

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor customer service/failure to complete services

Reviewed by Christina from Scott Twp, PAJanuary 27, 2021

This dealership's service department doesn't know the first thing about "service", be it completing a vehicle service correctly or customer service. We scheduled to have 4 new tires mounted and balanced as well as an alignment done on our vehicle on January 13th and were told that the alignment couldn't be completed due to a cracked coil spring which the technician was afraid would break if adjusted. We were still charged the full price for a partially completed alignment. They adjusted the front toe only on a 4wd alignment. They didn't touch the castor/camber or rear. We were told to go ahead and replace the strut assembly and bring the vehicle back in and they would complete the rest of the alignment at no additional cost. We purchased and installed two new front strut assemblies and attempted to make an appointment to get the alignment completed today (exactly two weeks later) and were told we would have to be charged for the entire alignment again. Both my boyfriend and I tried to rectify this situation through the dealership's service department first. We both spoke with Brad, who said because they have to pay someone to setup the mirrors and basically do the entire alignment from the beginning again, we would have to pay for it a second time. I work in the automotive industry and know how to set up an alignment and have done them before... It's not that hard. The most time consuming aspect is setting up the mirrors, it's a bit tedious, but it still doesn't take that long. I would also expect for a dealership to back up their services especially when it has only been two weeks and we were promised it would be completed correctly. Again, as someone who works in customer service, I contacted them directly and tried to get this resolved before leaving a negative review. I'm very disappointed in their unwillingness to correct the problem and choosing to make a profit over taking care of their customer. This is the predominant reason why I don't recommend going to a dealership for services. Stick with a local shop or a chain who will at least stand behind their products and services!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Honda North

Honda North is a ten-time winner of the Honda Presidents's Award - the top dealership honor awarded annually only to the best performing Honda stores in the nation. At Honda North you can expect a great price on the new or pre-owned car you want - and much more. We know that buying a car is a big deal - and we're committed to your complete satisfaction before during and after the sale. Honda North was recently recognized as being ONE OF ONLY FOUR Honda dealers in the United States who are both TEN TIME PRESIDENT'S AWARD RECIPIENTS AND ALSO HONDA EXPRESS SERVICE ELITE.

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