Independence Honda

We purchased a 2022 Honda Accord on January 2 from Independence Honda in Bloomsburg for $24,000. Within days of bringing it home, the low tire pressure light came on, and the car began making a noise. At first, we assumed it was a tire issue. My husband checked and corrected all tire pressures, but the noise continued. We contacted the dealership and were given an appointment for January 12. At that visit, we were told that a rim was bent and that the dealership would not take responsibility because they claimed we “must have hit a pothole,” insisting it was definitely not like that when they sold it to us. We did not hit anything. The most upsetting part was not even the issue itself—it was the lack of customer service and the implication that we were being dishonest, just 10 days after purchase. After spending $24,000, I expected to be treated with respect and goodwill, not dismissed and blamed. We are now being told we are responsible for a new rim and two tires on a vehicle we’ve owned for less than two weeks. I left the dealership in tears. I would strongly caution anyone considering buying here: once the car leaves the lot, you may be completely on your own—even if a problem appears almost immediately.

We purchased a 2022 Honda Accord on January 2 from Independence Honda in Bloomsburg for $24,000. Within days of bringing it home, the low tire pressure light came on, and the car began making a noise. At first, we assumed it was a tire issue. My husband checked and corrected all tire pressures, but the noise continued. We contacted the dealership and were given an appointment for January 12. At that visit, we were told that a rim was bent and that the dealership would not take responsibility because they claimed we “must have hit a pothole,” insisting it was definitely not like that when they sold it to us. We did not hit anything. The most upsetting part was not even the issue itself—it was the lack of customer service and the implication that we were being dishonest, just 10 days after purchase. After spending $24,000, I expected to be treated with respect and goodwill, not dismissed and blamed. We are now being told we are responsible for a new rim and two tires on a vehicle we’ve owned for less than two weeks. I left the dealership in tears. I would strongly caution anyone considering buying here: once the car leaves the lot, you may be completely on your own—even if a problem appears almost immediately.

I highly recommend staying away from this dealership. Honda makes a great car, but Independence Honda is made up of a bunch of immature, rude, condescending people. Gary Miller is the worst sales person I have ever encountered and the finance/warranty guy is right up there with him. They could both use a lesson in how to treat customers rather than being rude and condescending when you don't say yes to everything they present in front of you. I would have walked away from the deal, but my mom really wanted the car. They did not deserve her business and we will never purchase a car from them again. Save yourself the frustration and go to another Honda dealer!