The Honda Store Boardman

Buy a truck off them few weeks later had to run all over to find a key for to get tires off after brakes locked up yes after after a few weeks 4500 hundred later take in for oil change,glad i wasnt' their they tell my wife they can't rotate the tires bolts to rusty xxxxxxxx i had tires of easy dealer who fixed my brakes no problem.Last time i will ever deal with them.moral of story when i bought truck they said breaks in rotors were good.not only were brakes in rotors bad so were calipers and also bad break resorvoir.guess you live in learn don't trust anyones xxxxxxxx at a dealer.

This review is of the service department, not the mechanics but the customer writeup personal. I also would look for a different dealership given the service I received from the service department. I have been in the automotive repair trade for 55 yrs. one way or another. I also have ASE master technician certification but now retired. I am the owner of the 2017 Honda CR-V, but my daughter is the driver. Was bought as a Honda certified veh, I also bought a Honda extended warranty from Honda, veh now only has 55,000 miles on it. Veh had an issue, all the dash warning lights came on, had veh towed to shop. They did a diagnostic check on it and no codes were stored in the computers. This is understandable, as one cannot repair unless a stored code or a new one is set. Paid the bill and tow as not covered by warranty as nothing was found related. This was handled by William; this is the service advisor that handled the 2nd time back in after about 1-2 weeks. This time they found a code that stated fuel injectors need replaced for around $1000.00. Bill called my daughter as she was the given driver of veh. He left her a voice message of the issue and that this is not cover under Honda Care warranty, and she would have to pay. I stopped in to speak with Bill but he was off for the afternoon, no one else was able to follow-up on that day? I called Honda care about the policy as I have a copy, was told it is a cover item. Called back to service was told not covered, called Honda care again, it is a cover item and no claim was submitted by this dealership? Bill did call back and he said it is covered now, he did not see the contract dated on the computer. Then he tells me he has been doing this for 25 years, makes one wonder if other customers have had the same issue and paid for a covered repair due to one’s incompetency. I would have been out of a $1000.00 for a covered repair, maybe Honda should do an audit on this dealership?

I called the Honda store in Boardman for a part I thought I needed for a repair on my Honda Civic. Joe and his team were professional, friendly, and very helpful in guiding me in the right direction to save me money on a very expensive part. They looked at my car the same day and fixed it. They saved me a ton of money. Most dealerships would take the money for parts and labor (and run), but they didn’t. Lifelong loyal customer here.