4600 Cleveland Rd
Wooster, OH 44691

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Sales: 330-403-4389

Used Cars: 330-355-8448

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Germain Honda of College Hills

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I was looking for a vehicle and had great customer

Reviewed by AlyxAugust 02, 2023

I was looking for a vehicle and had great customer service! Chris was very helpful and kept me up to date as vehicles came into the dealership. Although we struck out, Chris was the best to work with!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We thank you for taking the time to share your positive sales experience with Chris. If there is anything further we may assist with, please do not hesitate to let us know. Best Regards, Don Asher General Manager

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

My dad had an appointment to just get an oil change on

Reviewed by SarahApril 06, 2023

My dad had an appointment to just get an oil change on his Honda Pilot. He was told it would take 1hr15 max. 1.5hrs passes, and he calls to see how things are going, and is told that it'll be another 40mins due to delay. Another hour and a half passes of waiting and we check again, and are told it's going to be another hour. At this point, it's been more than double the amount of time we were expecting it to take and we had other prior appointments scheduled that we needed the car to get us to, so we had to tell them to stop the service so we could pick up the car. When we got there, we were told that nothing was even started on the car when we had called to cancel, so the whole afternoon was wasted. My main issue with this experience is not the delay- because things can happen unexpectedly and delays are normal. It's the absolute lack of communication and respect for the customer's time. My dad had to call himself to continuously get updates on the car, and even took the whole afternoon off from work in order to have ample time to get this service done and attend to other errands. When we got there, the employee (Michael Miller) flippantly said that they didn't even get the oil change started when we had called to ultimately cancel it, and didn't even apologize for the delay or lack of communication until my dad called him out on it. I think it is a basic courtesy to inform customers of delays especially if it significantly extends past the expected time they give. It's unreasonable to expect that our time doesn't matter and treat us like that. You wouldn't go to the dentist and wait 3hrs because the doc ran behind for just a simple cleaning and be ok with not getting forewarned, would you? Please do better. There were at least 3 different ladies we spoke to on the phone in the call center- defer some customer calls to them or something to give people updates. *TLDR: My dad and I wasted our whole afternoon on a scheduled 1hr15min oil change service that didn't end up happening because we waited 3hrs and we were not given any heads up. They lost our trust in them so unfortunately it's not worth our time returning.*

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We sincerely apologize for your father's less-than-stellar service experience with our team. We set high standards for customer service and obviously did not deliver on our promise. Please reach out to our service manager, Jimmy Pierce at (330) 583-1746 ext. 218 so he may speak personally with you regarding this matter. Best Regards, Don Asher General Manager

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service advisors were very friendly, easy going, and

Reviewed by outdoors27November 30, 2022

Service advisors were very friendly, easy going, and informative. While going over my MPI my Service Advisor was very thorough and told me in order of importance what work needed done immediately and what could wait until my next visit. My vehicle was done and ready to go sooner than I expected! Would defiantly recommend!!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to share your experience! We're happy to hear that our team was so helpful and attentive, and made sure your vehicle was well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Don Asher General Manager

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Germain Honda of College Hills

Welcome To Germain Honda Of College Hills On behalf of our entire team, we’d like to cordially welcome you to Germain Honda of College Hills. We first opened our doors back in 1990, the dealership was owned and operated by Bob Bressi for 25 years. Bob provided a family-owned and operated business for the area for 26 years, providing great service. Now, Germain Honda of College Hills is part of the Germain Motor Company, the same family-owned traditions and hands-on approach to customer service continues to this very day. As part of the Germain family, our customers have access to a wealth of resources ranging from our Germain to You and Germain Shipping programs along with an expert staff of sales and service professionals. It’s our goal to cultivate long-lasting relationships with our customers by providing a flexible, pressure-free shopping experience.

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