Roush Honda

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Overview
Dealer Reviews

Honda New Car Dealership in Westerville, OH

Overall Rating

4.4/5

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Roush Honda has been in business since 1965, when Edwin "Dubbs" Roush expanded the family hardware business to include a Honda motorcycle dealership. Soon thereafter, cars replaced motorcycles and Roush Honda was off and running.

In 1991, the dealership was sold to the employees, and in 1997 Roush Honda became 100% employee owned. Retailing over 6000 vehicles per year, Roush Honda currently occupies 5 buildings in 3 locations.

Roush Honda is one of the largest volume Honda dealers in the Midwest, and consistently ranks among the top 50 Honda dealers in the nation. (There are over 1100 Honda dealers in the country)

Our reputation as an honest and highly ethical dealership is reflected in the multiple awards the dealership has been awarded, including the Time Magazine Quality Dealer Award, the Better Business Bureau's Integrity Award, and the Honda President's Award. In addition, Roush Honda has consistently been graded with an "A" on Angie's List.

We believe that treating our customers fairly, offering quality services at reasonable prices has been the cornerstone of our success since 1965. Straight talk and legendary service. Just another reason why, the BEST way to say Honda is Roush Honda.

Roush Honda's service reps and mechanics are Honda trained and utilize the latest cutting edge technology to keep your car running smoothly.

Roush Honda Reviews

Overall Rating

4.4/5

23 out of 28 people recommended this dealer

Customer Service:

2.6/5

Buying Process:

4.3/5

Quality of Repair:

2/5

Overall Facilities:

3.8/5

7-8 hour wait

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

4/5

Quality of Repair:

3/5

Overall Facilities:

N/A

Reviewed by Mike
in Grove City
July 15, 2020

They think nothing of 3 hours for a simple oil change or 7-8 hours for a simple required service and that is even with an appointment. According to service guy Brian, that is how they do business. They schedule so many cars in at once they cannot give you good service.

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Devastating car maintenance experience

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

3/5

Reviewed by Just one customer
in Powell, OH
February 06, 2020

I’ve been coming back to a Roush Honda for regular maintenance in the past 7 years and recently visited again for the same reason and experienced irreversible incident. On January 24, 2020, I received a call from the service, saying that the service technician found that the brake pad thickness has reduced to 2.5mm and needed to be replaced and the cost was $371.95. It was out of my budget, so I declined the repair offer. Then I found that Honda Dealer in Marysville was running the brake special service and the cost was less than $250, so I brought my car for the brake pad replacement. Only less than 1 hour after I’ve left there, they called me and asked me “why did you think the pad needed to be replaced??” They said the pad thickness was gauged at 6mm!!! It did not need to be replaced at all!! I was devastated and called Roush Honda. One of the service managers reached the technician who had diagnosed my car and said “I’m sorry, it was just a mistake.” If it’s just 0.5 or 1mm difference, I would have understood, but 2.5 and 6mm is a big difference and I don’t believe the EXPERT technician could misread the measurement!! The manager didn’t even explain the recurrence prevention possibility, so I’m sure the technician would make the same mistakes again and again, and take advantage of someone like me who doesn’t seem to understand anything about car mechanics. I’m deeply disappointment and I would not intend to comeback to Roush Honda to encounter another distrust. I was planning to replace my old Fit, but I certainly would go to Marysville to buy a new car.

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Buying from Roushhonda

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

N/A

Overall Facilities:

5/5

Reviewed by Douglas Long
in Utica Ohio 43080
March 30, 2016

Our buying experience was very pleasant. They were willing to work with us on the selling price and trade-in value of our car.

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Pictures of Roush Honda

Dealership Contact Information

Roush Honda 100 W Schrock Rd
Westerville, OH 43081

Sales: 614-472-8976
Used Cars: 614-472-8009

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	9:00am	9:00am	9:00am	9:00am	9:00am	9:00am
Close	Closed	9:00pm	9:00pm	9:00pm	9:00pm	6:00pm	6:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:00am	7:00am	7:00am	7:00am	8:00am	8:00am
Close	Closed	9:00pm	9:00pm	9:00pm	9:00pm	6:00pm	6:00pm

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