Performance Honda

Imagine you spend an evening looking for a few sedans and come across a reasonably priced well equipped model. I connected with this dealer the next day and requested a cash price since all my financing and cash was on hand. I received a cash price and confirmed with the salesman that the vehicle was on site and available. He confirmed and said they were open till 8 and the car would be ready. I drove 42 minutes to get there after work and see no sedan out front and wonder why. I walk in and ask the receptionist for A Aron and she says she doesn’t see him. I wait about five minutes and text him “I am here”. I ask the receptionist if they sell cars here. She doesn’t know only the salesman know that. No help. Finally A Aron arrives and greets me with his name and say to “follow me”. I Follow, he shows me to a seat and says “have a seat” and walks off. Im a fool. I’ve waited 10 minutes to be greeted and was seated for another five before I proceeded for the door. The receptionist seemed concerned and asked if A Aron had found me and if I had been helped. I let her know that I was offered a chair and that I’d be leaving. A Aron texted about 20 minutes after I left and gave me an apology along with several excuses. I passed it off and asked if the car was still there. He confirmed that it was and told me that it had been purchased already online but if the deal failed I could be the first Sucker in line. No thanks. Don’t spend two hours of your time after a days work with these clowns. I guess if you do, you deserve the show that you get.

Adam O'Connor great guy very helpful Great service Great quality cars lots to choose from plan on doing business with them in the near future

Do not buy from Performance Honda! I purchased a 2023 Honda Accord Touring Hybrid on 2/16/23. I had a search set up on AutoTrader for this configuration, and I got an email on 2/16/23 that one was in transit to Performance Honda. I contacted the dealership to see if it was sold, and they said it was not, and it was getting unloaded from the truck as we spoke. I immediately went over to the dealership, looked at the vehicle, and knowing there is a shortage of cars in the market, I didn’t even ask to negotiate, I said I would take the vehicle for MSRP. The salesman comes over and gives me the numbers of the purchase price with all taxes and fees included, and I said looks good, let’s sign. I go in to sign the papers and the finance person tries to sell me an extended warranty, but I say I don’t want one, that is why I bought a Honda because they are reliable (more on that later). The finance person says the extended warranty comes with the vehicle for no more money than they had already quoted, but I know dealerships are starting to offer lifetime and extended warranties for free to get sales so we moved on (I just bought a truck from Joseph Buick GMC and they truly give a free lifetime warranty as long as you own your car). My problem came when I trusted the people working at the dealership that they weren’t lying to me, and that is a lesson learned. I had work appointments later in the day so I signed the paperwork without reading through all of the details thinking the dealership was honest. When I get home to add the vehicle to insurance I get out the paperwork to get the VIN, and I realize there is a $3,000 extended warranty on the car after I very specifically said I did not want one. I immediately call the dealership finance person and ask why it is on there. What the dealership did is include the extended warranty in the initial estimate for purchase price plus taxes and fees, they just put the warranty in without saying anything hoping I would miss it since I was in a hurry, and they were right. The salesman and finance person should have told me that they put this in the price, and the finance person should have told me it was added in when I said clearly I didn’t want any extended warranty. He then said what I said wasn’t a lie, the finance person told me that there wouldn’t be any additional cost from what was quoted. This was technically true because they had already snuck the warranty price into the taxes and fees included quote. This is extremely unprofessional, and I said I don’t want the warranty just like a clearly stated. The finance person says I can cancel the warranty, he will send me documents to sign online to cancel. I e-sign the documents and send them back to him for the warranty to be cancelled. Fast forward to 3/7/23, I get a letter with my policy information from the extended warranty company. I call them asking what was going on because I cancelled the warranty within hours of purchasing the vehicle. The extended warranty company says the dealership never filed the papers and that my warranty is still active. The fact that the dealership lied again that they would cancel the warranty after I signed the cancellation forms, and then they didn’t is what led me to write this review. I was going to leave it be and not write a review when the warranty was going to be cancelled, but once they lied again I decided to make sure other people don’t make the same mistake as me and buy from Performance Honda because they are shady, unprofessional workers. As a quick side note, the Accord made it a hole 5 days before the check engine light came on. I filled out the online service request, and sent in the check engine light codes (I have an OBD scanner so I helped the dealer by letting them know what the issue was). A week went by and I got no response, but I had an appointment to get an auto-dimming rear view mirror installed at the dealership in a few days, so since the car seemed to be running alright even th