Great Lakes Honda West in Elyria including address, phone, dealer reviews, directions, a map, inventory and more

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823 Leona Street
Elyria, OH 44035

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Sales: 440-328-4870

Used Cars: 440-366-5501

Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Great Lakes Honda West

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

18 out of 23 people said they would recommend this dealer

1 (out of 5)

Awful

Reviewed by Noway in Elyria, OhioJune 16, 2021

Walking in was complete chaos! No one to help me even tho I had a scheduled appointment! Music blaring like a night club and the salesman and woman setting up my appointment had no clue what they were doing and literally told me completely wrong information. Beware…they just want to get you there.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 1

Maximum rating = 5

3 (out of 5)

Bad taste over unforced error on them

Reviewed by JasonG in Berea, OhioMay 30, 2021

While most aspects of the experience were pleasant and I felt good about them there is one thing that I am upset about and feel like they were deceptive about in particular. They claimed that there was an installed item that they could not remove which were the mud guards / debris protectors which was an added charge of $195. I was annoyed with them and indicated I didn't want them and was basically told that they couldn't do anything about it. After getting home and driving my vehicle for a couple weeks I have gone online to get a few accessories to truely personalize the vehicle and make it mine. The same mudflaps they installed I have found online at Honda dealership sites for $65-$80, aftermarket versions for $40-$60, and WeatherTech versions which are larger and heavier duty are available for $79.90. So basically I feel like I was lied to and overcharged for this item which I didn't want and that isn't even one of the better versions of the product and even when I told them I didn't want it they decided to be deceptive telling me they couldn't remove it. I understand some of this is the "car game" but when a customer tells you they don't want an accessory and you insist there is nothing you can do and lie about it then it hurts your credibility.

Customer Service 5

Buying Process 2

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

New CRV

Reviewed by Kevin F in Avon,OhioMay 26, 2021

Solid experience working with dealership. Whenever you want out feeling like you got a good deal- positive experience. Entire process was comfortable and pressure free

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Great Lakes Honda West

At Great Lakes Honda West, we've built our dealership and reputation on superb customer service and competitive prices.
Stellar Selection of New Honda and Used Cars For Sale:
Our dealership is proud to offer an extensive inventory of new Honda vehicles for sale that covers the automakers entire lineup, On our pre-owned lot, we offer nearly new and late model Honda autos for sale, along with used cars from many other auto brands. Additionally, we have a dedicated Finance Department on site to buyers secure the auto loan needed in no time !
Our comprehensive Automotive Service Department is the area's source for Honda Parts and Service

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