823 Leona Street
Elyria, OH 44035

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Sales: 440-557-4095

Used Cars: 440-294-5808

Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Great Lakes Honda West

Overall Rating:

4.2 (out of 5)

83% recommend this dealer

186 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Showed up at the dealership with a preapproved document

Reviewed by NeedMoreAmmoNovember 26, 2023

Showed up at the dealership with a preapproved document from my bank and they didn’t know how to handle it. They insisted on running their own credit check and wanted me to finance with them. I finally caved in and sure enough they couldn’t beat the rate I walked in the door with. I purchased a used car and it was barely washed, definitely not detailed at all. I was anticipating a poor experience with this dealership beforehand and they did not disappoint.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, Your feedback is important to us, and I would like the opportunity to speak with you to address your overall experience with our Sales Department regarding the vehicle you recently purchased. We pride ourselves on providing excellent customer satisfaction to our customers. Could you please contact me at the information below? I look forward to speaking with you, Gavin Lake General Manager glake@glakeshonda.com 330-633-6060

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very Satisfied!

Reviewed by anonymous from Northeast OhioAugust 30, 2023

Courteous & knowledgeable salesman. Made a lot of effort to get me the exact car I wanted in a timely manner. Took as much time as I needed to learn how the car worked after it was delivered.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, thank you so much for taking the time to leave this wonderful feedback and 5-star rating. We are so happy to read that our Sales Team was courteous, knowledgeable, and timely during your visit. It is great to know that you enjoyed your experience working with our team here at Great Lakes Honda West, and we look forward to do business with you again in the future.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

My dream come true!

Reviewed by Urdim from North Olmsted, OHAugust 21, 2023

This is not the first car I bought from this dealer. No question, the service is excellent and if there is a need for a new car, choose this dealer. Special thanks to sales manager Matt. There is no task too difficult for him to take on.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much for this awesome review and 5-star rating. We are happy to read that our Sales Team was able to assist you on any task, and made the overall buying experience smooth and stress-free during your visit. Congratulations on your vehicle! We look forward to working with you again in the future at Great Lakes Honda West. Have a wonderful day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Great Lakes Honda West

At Great Lakes Honda West we've built our dealership and reputation on superb customer service and competitive prices.
Stellar Selection of New Honda and Used Cars For Sale:
Our dealership is proud to offer an extensive inventory of new Honda vehicles for sale that covers the automakers entire lineup On our pre-owned lot we offer nearly new and late model Honda autos for sale along with used cars from many other auto brands. Additionally we have a dedicated Finance Department on site to buyers secure the auto loan needed in no time !
Our comprehensive Automotive Service Department is the area's source for Honda Parts and Service

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