Great Lakes Honda West

I recently scheduled a test drive for a used Honda at this dealership on a friday afternoon for saturday afternoon, my contact was diligent in reminding me of my appointment and assured me he had the key and the vehicle would be waiting for me since I had to travel 45 minutes to get there! I arrive early for my appointment to find they had sold the car I had just drove 45 minutes to come see! It's a free for all at this place so beware of them wasting your time!

I attempted to purchase a car from this dealership on August 12th, 2025, and it turned into the most frustrating, unprofessional experience I’ve ever had with any business — let alone a car dealer. The car had a small scratch when I first saw it, and I was assured by the sales staff that their “paint guy” would fix it before delivery. I was told he only comes in on Fridays, so I agreed to wait until the end of the week. That turned into an absolute mess. On Friday, I called (because no one bothered to reach out to me), and I was told he was late. A few hours later, I called again and was told the car was being worked on and would be delivered first thing Saturday morning. Saturday came — no car, no update, no communication. I called again and got yet another excuse. Now the car would be ready Monday. Monday came and went, still nothing. Finally, on Tuesday, I got a call — from Andrew (the ONLY helpful person there) — asking if the car needed to be delivered. It was beyond clear that no one at this dealership talks to each other or has a clue what’s going on. When the car was finally delivered, not only was the scratch still there — it looked worse. I sent photos to Andrew, and he agreed it wasn’t fixed properly and took the car back. If it weren’t for him, I’m convinced I’d still be waiting for someone to acknowledge there was even an issue. And just to add insult to injury, the rental car they gave me during all of this REEKED of cigarettes, had broken pieces inside, and stains everywhere. That’s the level of care they put into everything. At that point, I had enough. I chose to back out of the deal completely and asked for my down payment and trade back. I’ve now spoken with FOUR different people — Nathan, Patrick, Sullivan, and Aramis — and not one of them followed through or kept me informed. I had to chase every single update, and every person had a different story. Total chaos. This entire ordeal dragged on for three weeks. Not one apology. No accountability. Just excuse after excuse and zero professionalism. Oh — and to top it all off, they quoted me 8.65% interest through their preferred lender. I ended up buying a better car from Bobby Rahal Honda in Mechanicsburg, who got me 5.99% without any hassle. Somehow they had no issue finding me a lower rate, which makes me wonder if this dealership was padding their profit through shady lender deals. Bottom line: this dealership is a joke. Disorganized, unprofessional, and dishonest. If you value your time, money, and sanity — stay far, far away.

Mohammad Alfar from Great Lakes Honda Elyria Ohio was amazing. He had great service, GREAT personality, very speedy and gave the best advice.