Parkway Honda in Dover including address, phone, dealer reviews, directions, a map, inventory and more

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855 Commercial Pkwy
Dover, OH 44622

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Sales: 330-440-0634

Used Cars: 330-440-0586

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 6:00pm
Sat 9:00am – 3:00pm

Reviews of Parkway Honda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.5 (out of 5)

16 out of 25 people said they would recommend this dealer

1 (out of 5)

ZERO Service After The Sale

Reviewed by Toyota in Central OhioMarch 25, 2021

Despite reading all the negative comments about how dreadfully poor the customer service is at Parkway Honda, I sincerely hoped that I'd have a different experience. Unfortunately, that was not the case. Managing Partner Mark Mears is a despicable human being with no concern whatsoever for the safety of his customers. One of the keyless entry fobs was not working on the vehicle that I purchased from him, and he said the issue was a “bad battery,” but he couldn't even so much as give me a replacement battery. Regardless, it turned out that the issue wasn’t a bad battery at all. One of the keyless entry fobs was not programmed for the vehicle I purchased. In my attempt to fix the problem myself, I managed to accidentally lock both sets of keys and my work laptop in the vehicle. I contacted Mark via text, and he did nothing to help me. Furthermore, he is now ignoring my text messages completely. As other customers have stated publicly about Mark Mears, he cares nothing about his customers and is only in it for the sale and the money. I certainly will not be doing business with Mark Mears or Gateway Honda ever again, and I will do my best to steer anyone else clear of Parkway Honda, as well. When I politely asked Mark, "Is there any chance that the previous owners of this truck still have the little metal key tag that came with the keys? Or perhaps a spare key?", he replied, "I'll check on Monday." Instead, he never replied, has STILL never replied, and left me in a precarious situation. That kind of negligence and utter disinterest in a customer who was in desperate need of help speaks clearly about the character of who Mark Mears is as a person. As I said earlier, Mark Mears is a DESPICABLE HUMAN BEING.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Very happy!

Reviewed by Richard in Coshocton OHJanuary 19, 2021

Very happy with this dealership and their friendly staff! Responsive to emails, text, and phone calls. I shopped around, did my homework, and feel like I walked out with a great deal! Neil is a fantastic salesman to talk too!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Parkway Honda great dealership when buying a car!

Reviewed by Tiesha williamson in Cortland, ohioNovember 04, 2016

I found parkway Honda on the cars.com app. I was looking for a second car something inexpensive. I talked to Dug Moore he was my salesman, very nice man definitely recommend anyone working with him when buying a car. I went down looking for one car they didn't have it when I got there but he definitely made up for it. I got an awesome deal on the same year, make, and model of the car I found. This car was better with lower miles! The price was out of my price range so Dug and the owner I believe worked with me to get that car down to where I needed the price to be! I got an great looking 99 Honda for a great price! Good experience all the way around.

Customer Service N/A

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Parkway Honda

Parkway Honda is proud to be an automotive leader in our area. Since opening our doors, we have kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the process as quick and hassle free as possible.

If you would like financing options and are in the market to purchase a vehicle, we will provide assistance to help find financing that fits your needs!

We are ranked in the top 3.9% of Honda dealerships in the Country for customer service. And, the top 10 for our Service Center. You can trust that Parkway Honda will get you into the vehicle you choose with professionalism and attention to your needs.

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